Karen Varias
Las Vegas,NV
Summary
Results-oriented Senior General Manager with extensive experience in financial management and operational improvements. Achieved consistent sales growth and reduced operational expenses while maintaining high customer loyalty levels through effective leadership and strategic marketing initiatives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior General Store Manager
Park MGM Resort & Casino
08.2022 - 09.2025
- Managed a 7.6 Semi Fine Dining Asian Bistro
- Oversaw financial management activities such as budget planning, expense tracking, and cash handling procedures to ensure fiscal accountability. Exceeded monthly financial goals, cover counts, average check and reduced monthly operational expenses.
- Chosen as representative for the quarterly guest experience management meetings and presentation.
- Maintained Sevenrooms and other social media platform rating of 4.5% to 4.7%.
- Assisted F&B management team in the opening of new restaurants, training and mentoring new managers.
- Collaborated with the F&B leaders hosting the Yearly Shareholder/ Far East Gala.
- Highest participation in volunteering activities of the hotel.
- Cultivated a high-performance team culture through ongoing coaching, mentoring, and cross-functional collaboration efforts resulting to an increase of 22 %annual employee and guest survey.
- Facilitated seamless communication between departments by establishing clear lines of responsibility and reporting structures.
- Increased customer satisfaction levels through exceptional service, personalized attention, and prompt resolution of issues.
- Ensured compliance with company policies, safety regulations, and local laws, maintaining a safe and secure environment for staff and customers.
- Enhanced employee morale with regular feedback sessions, professional development opportunities, and recognition programs.
- Managed employees successfully in fast-paced environment through proactive communication and positive feedback.
- Established procedures and time frames for conducting inventory, establishing par levels and purchasing cycles.
- Developed professional vendor relationships to secure favorable terms and maintain product quality.
- Collaborated with marketing teams to execute promotional events, driving customer engagement.
- Reduced shrinkage rates significantly by implementing robust loss prevention measures and conducting periodic audits.
- Championed sustainability initiatives and volunteer activities aimed at reducing waste generation while promoting environmentally responsible practices among staff members.
- Achieved consistent sales growth by developing innovative marketing initiatives and nurturing a strong team culture.
- Implemented store layout changes to maximize floor space utilization and optimize product placement for higher sales conversions.
General Manager
Morimoto Napa
07.2021 - 08.2022
- Reorganized, restructured the entire restaurant operations
- Realigned systems and procedures, updated training manuals
- Collaborated and hosted multiple wine dinner events.
- Managed and balanced chash flow, tip pay out, petty cash receipts and banking procedures.
- Implemented operational improvements that enhanced workflow efficiency and elevated overall service quality.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and implemented strategic marketing initiatives to enhance restaurant visibility and customer engagement.
- Led team meetings to foster communication, align goals, and ensure adherence to company standards.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Assistant General Manager
Morimoto Las Vegas
02.2018 - 07.2021
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Participated in the monthly PnL meetings.
- Worked in the different dining venues of the hotel, trained and mentored new managers.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Led cross-functional teams in process improvement projects, resulting in streamlined workflows and reduced operational costs.
- Developed team members, fostering a collaborative environment that encouraged professional development and teamwork.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Conducted regular competitor analysis to stay ahead in market trends and offerings.
- Developed and enforced health and safety protocols, significantly reducing workplace accidents.
- Conducted daily POS audits, weekly bar and beverage audits.
- Cultivated and strengthened lasting business partner relationship between Morimoto Company and MGM.
Assistant General Manager
Terrace Pointe Cafe, Wynn
03.2017 - 03.2018
- Worked on Forbes Rated Fine Dining Cafe
- Assisted the general manager in the overall food and beverage operations
- Maintained highest Forbes monthly rating of 95%- 98%.
- Handles and organized private events
- Interviewed, hired, trained, coached and mentored employees.
- Collaborated with the general manager with all administrative functions and meetings
Service General Manager
Jeanne Philippe Patisserie
04.2010 - 03.2016
- Managed a 12M / 7M French Patisserie
- Improved guest and employee satisfaction rating from 62% to 91%.
- Created and updated employee training manuals for both properties.
- Audit cash registers
- Improved guest and employee satisfaction rating from 62% to 91%.
- Commended and administered disciplinary action based on company policies and procedures
- Enforced proper par levels and overall restaurant organization
- Strictly adhered to SNHD rules and regulations.
Service General Manager
Shangri-La's Mactan Resort And Spa, Cebu/ Shangri-La Manila
03.2006 - 03.2009
- Managed restaurants included in Forbes Hotel Group.
- Opened Aqua Italian Fine Dining Restaurant.
- Restructured Tides Restaurant.
- Implemented strategic initiatives that improved overall profitability and operational efficiency of each venue.
- Directed daily operations to enhance guest satisfaction and maintain highest service standard.
- Hosted ASEAN SUMMIT participated by foreign diplomats, prime ministers and presidents,
- Emphasized and followed HACCP and Health Sanitation procedures.
- Led staff training programs to develop team skills and promote a culture of excellence in service delivery.
Education
Bachelor of Science - Tourism Law And Management
University of Santo Tomas
Philippines 03-1995
Skills
- Profit & Loss Management
- Profit maximization
- Excellent Customer Service/ Drive Loyalty
- Multitasking and organization
- Team motivation and mentorship
- Talent Development / Training
Accomplishments
Awarded Manager of the Quarter
Leader in the Spotlight " Captivate the Audience "
Certification
Serve Safe Ceritified
Timeline
Senior General Store Manager
Park MGM Resort & Casino
08.2022 - 09.2025
General Manager
Morimoto Napa
07.2021 - 08.2022
Assistant General Manager
Morimoto Las Vegas
02.2018 - 07.2021
Assistant General Manager
Terrace Pointe Cafe, Wynn
03.2017 - 03.2018
Service General Manager
Jeanne Philippe Patisserie
04.2010 - 03.2016
Service General Manager
Shangri-La's Mactan Resort And Spa, Cebu/ Shangri-La Manila
03.2006 - 03.2009
Bachelor of Science - Tourism Law And Management
University of Santo Tomas