Karen Veith
Pittsburgh,PA
Summary
Dynamic Pharmacy Manager with a proven track record at PrimaryCare Pharmacy Services, excelling in patient education and workflow optimization. Skilled in staff training and fostering a customer-centric environment, I led teams to exceed vaccination targets while enhancing operational efficiency and ensuring compliance with regulations. Committed to delivering exceptional pharmaceutical care.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
PrimaryCare Pharmacy Services
11.2015 - Current
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
- Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
Pharmacy Manager
Target Pharmacy
03.2000 - 11.2015
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Collaborated with store manager to maintain daily operations.
- Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
- Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Led team to exceed regional targets for flu vaccinations, conducting community outreach and education.
- Promoted customer-centric approach, resolving complaints and queries promptly and professionally.
- Improved team morale and reduced turnover through development and implementation of comprehensive staff training program.
Education
Pharmacy
University of Pittsburgh
Pittsburgh, PA04-1991
Skills
- Patient education and counseling
- Prescription verification
- Workflow optimization
- Pharmacy operations management
- Staff training
Certification
- Pharmacist License - 34 years
- Immunization License - 17 years
Timeline
Pharmacy Manager
PrimaryCare Pharmacy Services
11.2015 - Current
Pharmacy Manager
Target Pharmacy
03.2000 - 11.2015
Pharmacy
University of Pittsburgh
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