Karen Villanueva
Glendale,AZ
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at IHOP. Proven ability to enhance guest engagement and ensure order accuracy while thriving in high-pressure environments. Recognized for multitasking and problem-solving skills, consistently delivering memorable dining experiences and maintaining positive customer relationships. Shown great work ethic by being promoted from host to expo to server.
Overview
2
2
years of professional experience
Work History
Server
IHOP
Glendale, AZ
06.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Assisted in training new servers on menu items and service protocols.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Demonstrated strong ability to remain on task and complete work in a timely manner.
Education
Associate of Science -
Glendale Community College
Glendale, AZ06.2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Order accuracy
- Task prioritization
- Team player
- Warm and friendly
- Problem-solving
- Cool under pressure
- High energy and stamina
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
IHOP
06.2024 - Current
Associate of Science -
Glendale Community College