Summary
Overview
Work History
Education
Skills
Languages
Extracurricular activities
Timeline
CustomerServiceRepresentative

Karen Villarreal

Greensboro,NC

Summary

Dynamic Service Desk Representative with a proven track record at The Home Depot Store, adept at diagnosing and resolving complex user issues. Skilled in remote support and customer service, demonstrating empathy and patience while managing multiple tasks efficiently. Committed to enhancing user experience through effective problem-solving and communication.

Overview

1
1
year of professional experience

Work History

Service Desk Representative

The Home Depot Store
03.2024 - Current
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Diagnosed and resolved user system functionality issues to enable completion of desired operations.
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.

Education

Associate of Science - Arts

Guilford Technical Community College
Jamestown, NC
12-2023

Skills

  • Ticketing system experience
  • Empathy and patience
  • Remote support
  • Guest communication
  • Stress tolerance
  • Typing speed
  • Problem-solving skills
  • Time management
  • Multitasking
  • Multitasking Abilities
  • Customer service

Languages

Spanish
Native or Bilingual

Extracurricular activities

I dance a traditional Mexican dance form called folklórico, which I really enjoy doing on the side. It has helped me come out of my shell and feel more comfortable in social settings since I often perform in front of people. I truly love it. I'm also currently a member of the pre-dental program at my school. Since it's my first year here, I'm exploring what the program has to offer, and it's been a wonderful opportunity to dive into the field of dentistry.

Timeline

Service Desk Representative

The Home Depot Store
03.2024 - Current

Associate of Science - Arts

Guilford Technical Community College
Karen Villarreal