Karen Warner
Quincy,IL
Summary
Results-oriented professional specializing in day-to-day operations in the newspaper business which interacts with all areas of industry. Skilled in management of sales, customer service, information and technology, creative services, production, packing, distribution, HR and accounting office procedures.
Overview
41
41
years of professional experience
Work History
Business Manager
Quincy Herald-Whig
Quincy, IL
04.1985 - 08.2026
- Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
- Oversaw budget management for various departments within the organization.
- Streamlined operational processes and systems to enhance efficiency and reduce costs.
- Implemented process improvements to streamline operations and reduce costs.
- Managed daily operations of newspaper distribution and circulation processes.
- Assessed employee performance evaluations and recommended changes or improvements.
- Provided training sessions for employees on new software systems used in business operations.
- Directed customer service policies to enhance customer satisfaction and loyalty.
- Developed and implemented policies and procedures to improve operational efficiency.
- Collaborated with other departments within the organization to coordinate project efforts.
- Utilized data analytics to inform decision-making and identify areas for improvement.
- Developed strategic plans to enhance community engagement and readership growth.
- Designed strategies for improving the quality of services provided by the organization.
- Implemented process improvements to streamline workflow efficiency in editorial departments.
- Monitored inventory levels of supplies needed for daily operations and ordered additional items when necessary.
- Analyzed customer feedback data to generate reports on customer satisfaction levels.
- Set and monitored performance metrics to evaluate and improve business operations.
- Conducted market research and analysis to identify growth opportunities and competitive threats.
- Oversaw daily operations across multiple departments, including sales, marketing, and HR.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Delegated work to staff, setting priorities and goals.
Down Stocker
Menards
Quincy, Illinois
05.2018 - 06.2019
- Worked part time evenings and weekends
- Assisted customers in locating products throughout the store.
- Operated motorized equipment such as pallet jacks or order pickers as required.
- Maintained accurate inventory records through manual systems and computerized databases.
- Faced products on shelves and displays to meet company policies.
- Stocked shelves with merchandise to maintain organized displays.
Table Games Dealer
Mark Twain Casino
La Grange, Missouri
05.2013 - 04.2018
- Worked part time evenings and weekends two different times during the stated time frame.
- Dealt cards for various table games following casino regulations.
- Engaged with players to create a welcoming and friendly atmosphere.
- Monitored player behavior to maintain compliance with house rules.
- Handled cash transactions accurately during gaming sessions.
- Performed functional game duties quickly by efficiently handling money and chips.
- Assisted new players with understanding game rules and procedures.
- Collected losing bets and paid out winnings promptly and accurately.
- Communicated effectively with other members of the table games staff team.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Provided friendly customer service to guests at the casino table games area.
- Cashed in chips for players who wished to leave the table game area.
- Verified patron identification to confirm legal age for gambling activities.
- Demonstrated proper shuffling techniques for each game dealt.
Education
High School Diploma -
Quincy Senior High School
Quincy, IL06-1980
Skills
- Budget management
- Strategic planning
- Process improvement
- Policy development
- Data analysis
- Customer relationship management
- Accounts Receivable
- Accounts Payable
- Data Entry
Timeline
Down Stocker
Menards
05.2018 - 06.2019
Table Games Dealer
Mark Twain Casino
05.2013 - 04.2018
Business Manager
Quincy Herald-Whig
04.1985 - 08.2026
High School Diploma -
Quincy Senior High School