Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Karen Weaver

Garden City,MI

Summary

Customer Service Specialist with expertise in prioritizing tasks and managing multiple responsibilities in high-pressure environments. Proven track record of collaborating effectively within teams to achieve both individual and organizational objectives. Recognized for adeptly resolving escalated customer support issues, enhancing overall customer satisfaction.

Overview

26
26
years of professional experience

Work History

Customer Service Specialist

Kem Krest
Brighton, MI
11.2021 - 06.2025
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Addressed customer questions and concerns regarding products and services.
  • Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
  • Performed data entry of customer orders into the company's order management system.
  • Generated reports on customer feedback, trends, and other metrics for management review.
  • Processed returns, refunds, exchanges according to company policies and procedures.

Administrative Assistant

General Linen & Uniform Store
Detroit, MI
02.2021 - 04.2025
  • Completed day-to-day duties accurately and efficiently.
  • Updated and maintained databases with current information.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Administrative Assistant

Barton Malow
Southfield, MI
05.2014 - 01.2020
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Answered questions from customers regarding products and services offered by the company.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Directed customer inquiries to appropriate department personnel.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.

IT Specialist

Stefanini IT Solutions
Southfield, MI
09.1999 - 06.2013
  • Performed troubleshooting to diagnose and resolve complex technical problems.
  • Provided technical support for users experiencing hardware or software issues.
  • Assisted in the implementation of new technologies and systems to improve efficiency.
  • Developed documentation related to IT policies, processes, standards.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Participated in after-hours on-call rotation for critical support needs.
  • Trained new support representatives on troubleshooting techniques and company support protocols.
  • Assisted customers with various types of technical issues via email, live chat, and telephone.
  • Assisted in the development and updating of technical documentation and support guides.
  • Developed training materials and procedures or trained users in proper use of hardware or software.

Education

Bachelor of Arts - History

University of Michigan, Dearborn
Dearborn, MI
12-1994

Skills

  • Customer service and relations
  • Order management and processing
  • Collaboration and communication
  • Problem solving
  • Attention to detail

Affiliations

  • For more than 30 years, I have been involved with the athletic department at UM-Dearborn working primarily with both Men's and Women's Ice Hockey in the capacity of Director of Hockey Operations. I also fill in as a public address announcer for multiple sports events as needed by the Athletic Department.

Timeline

Customer Service Specialist

Kem Krest
11.2021 - 06.2025

Administrative Assistant

General Linen & Uniform Store
02.2021 - 04.2025

Administrative Assistant

Barton Malow
05.2014 - 01.2020

IT Specialist

Stefanini IT Solutions
09.1999 - 06.2013

Bachelor of Arts - History

University of Michigan, Dearborn

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