Karen Wells
Colton,CA
Summary
Accomplished Lead Case Manager with a proven track record at City Net, adept in client management and case management. Expert in leveraging Microsoft Office for effective documentation and reporting, I excel in crisis intervention and client advocacy, significantly enhancing service delivery and compliance. Demonstrates exceptional decision-making and employee relations skills, driving impactful outcomes.
Overview
11
11
years of professional experience
Work History
Lead Case Manager
City Net
Riverside
02.2024 - Current
- Created actionable strategies while ensuring continuous goal monitoring.
- Provided crisis intervention support for clients in emergency situations.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Conducted home visits to assess the safety of living environments for clients.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors as required.
- Analyzed proposed legislation, regulations or rule changes to determine impact of services.
Case Specialist
Child Care Resource Center
San Bernardino
02.2023 - Current
- Assist parents participating in California subsidized childcare programs,
- Interview applicants for initial and ongoing eligibility,
- Monitored progress of cases by obtaining regular updates from clients, providers, and other relevant parties.
- Provide resources for parents and providers on an as-needed basis.
Eligibility Worker
Insight Global
Fontana, CA
01.2022 - 06.2023
- Compile, record, and evaluate personal financial data to verify completeness and to determine eligibility.
- Compute and authorize amounts of monetary assistance, answer applicants' questions about benefits, and monitor the payments of benefits.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Prepare approval and denial letters.
- Gathered financial information from clients regarding income, assets and debts.
Eligibility Worker
San Bernardino County
Rialto
09.2013 - 06.2022
- Interview applicants and recipients for public welfare programs, determine eligibility for programs, obtain information during interviews, and prepare and maintain documents associated with the eligibility process.
- Keep records of assigned cases, and prepare required reports.
- Conduct annual and interim reviews.
Education
Los Angeles Liberal Studies -
Los Angeles Southwest College
Los AngelesLos Angeles Liberal Studies -
California State University Los Angeles
Skills
- Client management
- Case management
- Microsoft Office
- Client advocacy
- Employee Relations
- Complaints
- Investigations
- Needs assessment
- Regulatory compliance
- Documentation and reporting
- Microsoft Outlook
- Decision making
Timeline
Lead Case Manager
City Net
02.2024 - Current
Case Specialist
Child Care Resource Center
02.2023 - Current
Eligibility Worker
Insight Global
01.2022 - 06.2023
Eligibility Worker
San Bernardino County
09.2013 - 06.2022
Los Angeles Liberal Studies -
Los Angeles Southwest College
Los Angeles Liberal Studies -
California State University Los Angeles
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