Karen Wheelen
Colton,CA
Summary
Results-driven Area Manager known for highly productive and efficient task completion. Specialized in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring successful project outcomes and team coordination.
Overview
24
24
years of professional experience
Work History
Area Manager
Hanesbrands Inc.
West Coast Stores , CA
05.2024 - 01.2025
- Responsible for 16 to 38 stores, consisting of three concepts. Visiting stores in multiple states from the west to the east coast.
- Supported the stores during new company ownership transition, and all store closing procedures.
- Ending the year with positive results in sales goals, increasing double digits.
- Investigated customer complaints promptly, identified root causes and implemented corrective actions.
- Cultivated positive rapport with associates and team leadership.
- Consistently achieved sales increase over forecast.
- Conducted market research and reported on competitors.
- Streamlined operational efficiencies by successfully hiring top talent driving productivity.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Handled HR issues, from coaching behaviors to investigations.
Center Manager
Hanesbrands Inc.
Los Angeles , CA
09.2019 - 05.2024
- Achieving a double-digit sales increase in both concepts.
- Maintained accurate records of employee attendance, payroll information and other administrative tasks related to personnel management.
- Hired, trained, and retained staff for two concepts.
- Provided guidance to team members on how to handle difficult customer situations while maintaining excellent customer service levels.
- Monitored employee attendance records and addressed any issues accordingly.
- During my time as center manager, I was able to assist the regional manager. With store needs in operations, hiring, training, and operations.
Store Manager
Hanesbrands Inc.
Los Angeles, CA
02.2008 - 09.2019
- Managed daily banking activities, such as deposits.
- Trained and mentored associates to teach daily tasks and procedures.
- Coached team members on sales performance.
- Organized promotional events to increase product awareness.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Assistant Store Manager
Hanesbrands Inc.
Lake Elsinore, CA
06.2001 - 02.2008
- Assisted with all store operations.
- Responsible for visual merchandising.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Ensured compliance with all safety regulations throughout the store premises.
Education
High School Diploma -
Colton High
Colton, CA05-1998
Skills
- Controlling costs
- Relationship building and management
- Business development and planning
- Customer relationship management
- Recruitment and hiring
- Employee scheduling
- Operations
- Goals and performance
- Process improvement
- Staff training and development
- Talent review
- Staff management
- Sales minded
Accomplishments
- Awarded top sales volume stores in two separate concepts from 2019 to 2024
- Awarded top sales volume for black friday sales of $100K in each concept
- Received exceptional performance ratings in annual performance reviews
References
References available upon request.
Timeline
Area Manager
Hanesbrands Inc.
05.2024 - 01.2025
Center Manager
Hanesbrands Inc.
09.2019 - 05.2024
Store Manager
Hanesbrands Inc.
02.2008 - 09.2019
Assistant Store Manager
Hanesbrands Inc.
06.2001 - 02.2008
High School Diploma -
Colton High
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