Karen Willie
Mentmore,NM
Summary
Seasoned employee of 25 years total in different walks of life. Employment duties consisted of years of data entry, filing, customer service, background checks, fingerprints, practicing the confidentiality act, and keeping up with continuous changes in technology as changes occurred. And again years of experience in supervisory roll both in department and managerial settings in a team/individual atmospheres. With hard work and dedication was able to work my up to where I stand today. I am always willing to step forward and take control when needed or step back and assist with assignments at hand either as an individual or as a dedicated team member. As you can see I am a hard working, dedicated and adaptive individual who is willing to step up and be part of a team to get things done no matter the situation.
Overview
31
31
years of professional experience
Work History
Slot Supervisor
Fire Rock Casino
Church Rock, NM
02.2011 - Current
- Addressed complaints quickly by actively listening to concerns and applying effective issue resolution skills to come up with creative and mutually satisfactory solutions.
- Answered patron questions about gaming machine functionality and explained how to properly use devices.
- Notified security department of identified or suspected illegal play activities and player behaviors.
- Surveilled slot machine areas of casino, checking for patron compliance with established gaming rules.
- Attended departmental meetings, providing feedback to enhance future performance.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Supported Slot department by compiling paperwork and taking detailed meeting minutes.
- Improved operations by working with team members and customers to find workable solutions.
- Handled all delegated tasks, including Kronos time keeping and complete weekly schedules for the slot department.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Earned reputation for good attendance and hard work.
- Created agendas and communication materials for team meetings.
- Supervised slot attendants/technicians on a daily basis ensuring smooth operation of casino floor.
Casino Shift Manager-Secondary Position
Fire Rock Casino
Church Rock, NM
01.2020 - 09.2021
- Moderated floor disputes to protect business assets and resolve customer service issues.
- Observed gamblers to identify signs of cheating, including marking, switching and counting cards.
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.
- Improved customer satisfaction by finding creative solutions to problems.
- Worked closely with all departments to ensure smooth operation of casino in its entirety
Medical Support Assistant
Gallup Indian Medical Center
Gallup, NM
05.2020 - 05.2021
- Verify orders in EHR, notify nurses of incoming orders, file orders in appropriate patient files.
- Request medical records from outside medical facilities per physician's request
- Conduct admissions and discharges of patients on a daily basis to inpatient floors.
- Maintained cleanliness and daily use of PPE on COVID-19 floors
- Answered telephone calls, recording accurate messages and relaying to designated staff
- Communicated pertinent information and potential problems to physicians and nurses.
- Experienced in front and back offices, controlling patient flow, and assisting in delivery of quality healthcare.
- Recorded patient histories and filed supporting clinical data
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Organized charts, documents and supplies to maintain team efficiency.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Furnished necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
- Maintained clean and organized work area with adequate supplies and reagents.
- Cleaned and disinfected chairs and equipment according to facility policy.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Work with case workers and medical supply companies to provide medical supplies (oxygen tanks/supplies, walkers, bedside commode, etc.) prior to discharge home or to nursing homes.
Slot Technician
Fire Rock Casino
Church Rock, NM
10.2008 - 02.2011
- Assessed machines, used troubleshooting abilities, maintained, and repaired machines on daily basis.
- Surveilled slot machine areas of casino, checking for patron compliance with established gaming rules.
- Answered patron questions about gaming machine functionality and explained how to properly use devices.
- Addressed complaints quickly by actively listening to concerns and applying effective issue resolution skills to come up with creative and mutually satisfactory solutions.
- Recorded specific details of malfunctioning machines and filed operational reports to obtain necessary maintenance and repair services.
- Notified security department of identified or suspected illegal play activities and player behaviors.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved operations by working with team members and customers to find workable solutions.
- Attended departmental meetings, providing feedback to enhance future performance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations,
Police Records Clerk
Window Rock Police Department
Window Rock, AZ
07.1994 - 10.2008
- Received, filed, and completed data entry of police reports (accident, offense, and arrest reports), citations, and witness statements.
- Assisted and completed backgrounds for various entities for reasons such as housing, job requirements, and social service requirements.
- Completed fingerprinting assistance for job requirements to the public and for police recruit drives at district locations throughout the Navajo Nation districts. Also utilized the automated fingerprint identification system (AFIS) to submit fingerprints to FBI and the Arizona Department of Public Safety in Phoenix, AZ. Was also selected the site administrator fot the Navajo Nation Department of Public Safety.
- Installed laptop cradles in police units, CODY software on laptops/desktops at (7) police districts, computer tech support, and was assigned to teach CODY software to Law Enforcement commissioned/civilian personnel in a classroom setting.
- Destroyed files and materials upon request following retention period expirations using methods to prevent data breaches.
- Entered information into computer databases using NCJIS and Cody Systems with zero errors on a daily basis or upon assignments of district assistance through out the Navajo Nation.
- Meticulously followed standards, promoting data accuracy and confidentiality when reviewing claimant's files for background checks prior to presentation to department manager before releasing to requesting parties (housing departments, insurance companies, and/or company requirements for jobs) .
- Operated various types of office equipment, including computers, xerox machine, fax machine, AFIS fingerprint system, scanner, CODY system and trained other team members on proper usage.
- Implemented practical file system, which promoted smooth data gathering and presentation creation.
- Attended departmental meetings, providing feedback to enhance future performance.
- Earned reputation for good attendance and hard work.
- Answered calls daily to answer customer questions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education
High School Diploma -
Navajo Pine High School
Navajo, NMSkills
- Administrative support
- Data Entry/Typing
- MS Office
- Supervisory experience
- Timesheet and scheduling
- Filing
- Customer Service
Education and Training
other
References
- Derrick Yazzie- 20+ years known 505-870-4091
- Annie Davis- 20+ years known 505-870-9937
- Brittany Barney-10+ years know 505-236-(505) 236-3297
Timeline
Medical Support Assistant
Gallup Indian Medical Center
05.2020 - 05.2021
Casino Shift Manager-Secondary Position
Fire Rock Casino
01.2020 - 09.2021
Slot Supervisor
Fire Rock Casino
02.2011 - Current
Slot Technician
Fire Rock Casino
10.2008 - 02.2011
Police Records Clerk
Window Rock Police Department
07.1994 - 10.2008
High School Diploma -
Navajo Pine High School