Michele Hernandez

Slot Supervisor

Kiowa Casino

Devol, OK

08.2018 - Current

Ensured compliance with all relevant gaming regulations and laws.
Monitored slot machine operations for accuracy and efficiency.
Trained new employees on the use of gaming machines and proper procedures.
Resolved customer complaints promptly and professionally.
Provided assistance to customers in understanding how to play various slot games properly.
Collaborated with other departments within the casino to ensure smooth operation of the slots area.
Supervised staff during their shifts, providing guidance as needed.
Cashed out employee tips and worked with slot technicians to pay out jackpots.
Moderated floor disputes to protect business assets and resolve customer service issues.
Notified security department of identified or suspected illegal play activities and player behaviors.
Monitored payment of hand-delivered jackpots to verify promptness.
Answered patron questions about gaming machine functionality and explained how to properly use devices.
Performed minor repairs or made adjustments to slot machines to resolve machine tilts and coin jams.
Prepared and served food in accordance with health and safety regulations.
Stocked shelves with inventory items such as beverages, condiments, and utensils.
Provided exceptional customer service to guests in a timely and efficient manner.
Ensured compliance with all health, safety and sanitation regulations.
Coordinated staff schedules and assigned tasks to ensure efficient workflow.
Maintained detailed records of inventory levels and ordering supplies as needed.
Conducted regular performance evaluations for staff members to identify areas of improvement.
Resolved customer complaints in an efficient and professional manner.
Oversaw cash handling procedures ensuring accuracy when processing payments from customers.
Created and delivered orientation and training for new team members and professional development activities for experienced associates.
Wrote and communicated clearly, understood internal documents and reports and interacted professionally with guests and employees.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Worked in close collaboration with team members to ensure customers received high-quality service.
Promoted safe working conditions by monitoring safety procedures and equipment.
Resolved problems or concerns to satisfaction of involved parties.
Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Trained new employees to perform duties.
Assisted staff by serving food and beverages or bussing tables.

Summary

Overview

Work History

Slot Supervisor

Assistant Food and Beverage Manager

Education

Associate of Science - General Studies

High School Diploma -

Skills

Work Availability

Quote

Timeline

Slot Supervisor

Assistant Food and Beverage Manager

Associate of Science - General Studies

High School Diploma -

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