Michele Hernandez
Devol,OK
Summary
I'm a problem solver, peace keeper, multi tasker, quick learner, I am dedicated, reliable, have people skills that can relate to problem solving
I am very friendly outgoing and love to get to know my guests and their needs
Overview
8
8
years of professional experience
Work History
Slot Supervisor
Kiowa Casino
Devol, OK
08.2018 - Current
- Ensured compliance with all relevant gaming regulations and laws.
- Monitored slot machine operations for accuracy and efficiency.
- Trained new employees on the use of gaming machines and proper procedures.
- Resolved customer complaints promptly and professionally.
- Provided assistance to customers in understanding how to play various slot games properly.
- Collaborated with other departments within the casino to ensure smooth operation of the slots area.
- Supervised staff during their shifts, providing guidance as needed.
- Cashed out employee tips and worked with slot technicians to pay out jackpots.
- Moderated floor disputes to protect business assets and resolve customer service issues.
- Notified security department of identified or suspected illegal play activities and player behaviors.
- Monitored payment of hand-delivered jackpots to verify promptness.
- Answered patron questions about gaming machine functionality and explained how to properly use devices.
- Performed minor repairs or made adjustments to slot machines to resolve machine tilts and coin jams.
- Prepared and served food in accordance with health and safety regulations.
- Stocked shelves with inventory items such as beverages, condiments, and utensils.
- Provided exceptional customer service to guests in a timely and efficient manner.
- Ensured compliance with all health, safety and sanitation regulations.
- Coordinated staff schedules and assigned tasks to ensure efficient workflow.
- Maintained detailed records of inventory levels and ordering supplies as needed.
- Conducted regular performance evaluations for staff members to identify areas of improvement.
- Resolved customer complaints in an efficient and professional manner.
- Oversaw cash handling procedures ensuring accuracy when processing payments from customers.
- Created and delivered orientation and training for new team members and professional development activities for experienced associates.
- Wrote and communicated clearly, understood internal documents and reports and interacted professionally with guests and employees.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Resolved problems or concerns to satisfaction of involved parties.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Trained new employees to perform duties.
- Assisted staff by serving food and beverages or bussing tables.
Assistant Food and Beverage Manager
Kiowa Casino
Devol, OK
04.2016 - 08.2018
- Provided exceptional customer service to guests in a timely and efficient manner.
- Ensured compliance with all health, safety and sanitation regulations.
- Coordinated staff schedules and assigned tasks to ensure efficient workflow.
Education
Associate of Science - General Studies
Vernon College
Vernon, TX05.2014
High School Diploma -
Big Pasture High School
Randlett, OK05.1995
Skills
- Payment Monitoring
- Team Motivation
- Patron Satisfaction
- Personnel Training
- Slot Department Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Slot Supervisor
Kiowa Casino
08.2018 - Current
Assistant Food and Beverage Manager
Kiowa Casino
04.2016 - 08.2018
Associate of Science - General Studies
Vernon College
High School Diploma -
Big Pasture High School