Kevin Monnin
Slot Department Manager
Crescent City,CA
Summary
Motivated Slot Technician Manager/Supervisor with 15 years of Tribal Gaming experience. Skilled at coordinating projects, records and reports for fully compliant operations in collaboration with Slots Director and upper management. Prepare and optimize schedules to meet expected guest levels to accomplish keeping gambling operations running smoothly. Devoted to customer service and game promotion. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Slot Supervisor
Elk Valley Casino
Crescent City, CA
01.2013 - Current
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Met coverage demands by preparing schedules and reorganizing strategies based on business needs.
- Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
- Performed diagnostics and repairs to slot machines, peripheral devices and online accounting systems to resolve both common and uncommon problems.
- Coordinated, managed and organized projects relevant to new machine installations, conversions, slot moves, player tracking and signs.
- Monitored priorities and liaised between technician team and management, delegating tasks to complete on time.
- Managed efficient teams of up to 8 employees.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Contributed to development, implementation and execution of maintenance programs.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Organized ongoing maintenance schedules to extend useful performance of slot machines and devices.
- Hired and trained new Slot Technicians to improve efficiency of department and cultivate productive work atmosphere.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Assessed employee work and improved performance with clear goals.
- Performing job duties of Slot Technician ass needed.
Slot Technician
Elk Valley Casino
Crescent City, United States
07.2007 - 01.2013
- Participated in executing projects relevant to new machine installations, conversions, slot moves, player tracking and signs.
- Conducted routine inspections to verify compliance with gaming control.
- Responded to inquiries by addressing player questions about game operations, machine functions and payouts.
- Reset and refilled slot machines with tickets and money.
- Explained game instructions and rules to customers.
- Monitored customers and searched for violations of gaming regulations and casino policies.
- Preserved safe and clean gaming floor to protect customers and business interests.
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Assisted in maintaining records and files pertaining to slot machine operation compliance.
- Verified and assisted in processing jackpot payouts of up to $65,000.00
Security Guard
Elk Valley Casino
Crescent City, United States
11.2006 - 07.2007
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle and by foot.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Checked and verified photo identification prior to granting facility access.
- Permitted entry with escort for approved persons into secure locations.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Certified to provide basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
- Performed cash drops while maintaining security and control of drop box.
Education
No Degree - Professional Development
Fred Pryor Seminars
OnlineHigh School Diploma -
Castle Rock Charter School
Crescent City, CA06.2005
Skills
- Operational Reports
- Customer and staff support
- Diagnostic and Training Procedures
- Facilitate Team Meetings
- Complex Problem-Solving
- Proper Staffing
- AutoCAD
- Microsoft Office
- Microsoft Excel
- Oasis360
- Employee Selection
- Providing Feedback
- Critical Thinking
Accomplishments
- Nominated for Employee of the Year 4 years consecutively, awarded Employee of the Year in 2020.
- Supervised team of 8 and cultivate an efficient, yet fun dynamic.
- Developed training procedures.
Hobbies
Novice Woodworking/Carpentry and Blacksmithing
Timeline
Slot Supervisor
Elk Valley Casino
01.2013 - Current
Slot Technician
Elk Valley Casino
07.2007 - 01.2013
Security Guard
Elk Valley Casino
11.2006 - 07.2007
No Degree - Professional Development
Fred Pryor Seminars
High School Diploma -
Castle Rock Charter School
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