Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Affiliations
Work Preference
Software
Interests
Websites
Quote
Languages
Timeline
Hi, I’m

Karen Zomick

Mooresville,NC
Karen Zomick

Summary

Highly skilled and versatile professional with extensive experience in complex tax preparation, HR management, OSHA-certified safety professional and paralegal work. Recognized for exceptional organizational skills, attention to detail, loyalty, and professionalism. Seeking a challenging position to leverage diverse skill set in driving organizational success and contributing to the growth and development of a dynamic team.

Overview

31
years of professional experience

Work History

Intuit TurboTax

Full-Service Tax Expert
11.2024 - Current

Job overview

  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
  • Educated clients on tax planning strategies, helping them save money in future years.
  • Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation.
  • Researched complex tax issues utilizing online resources and professional tax software.
  • Continuously sought professional development opportunities, staying ahead of industry trends and regulatory changes.
  • Provided exceptional customer service, resulting in high client retention and satisfaction rates.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Qurate Retail Group (QVC)

Customer Service Representative
08.2024 - 12.2024

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Baker Tilly

Deluxe Full Service Tax Expert
12.2023 - 04.2024

Job overview

  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Researched complex tax issues utilizing online resources and professional tax software.
  • Achieved high levels of accuracy by staying informed on changes in relevant regulations and applying that knowledge to each unique case.
  • Participated in continuous professional development opportunities to stay current in industry trends, elevating personal expertise as a Tax Preparer over time.

Self-Employed

OSHA Safety Consultant
10.2022 - 12.2024

Job overview

  • Monitored changes to industry regulations, ensuring timely updates to company policies and procedures accordingly.
  • Reduced accident rates by providing comprehensive safety training for employees and management.
  • Championed behavioral safety programs, resulting in increased employee engagement and ownership of workplace safety responsibilities.
  • Improved company compliance with OSHA regulations through diligent inspections and corrective actions.
  • Managed incident investigations to identify root causes, leading to the implementation of preventive measures.
  • Assisted clients in achieving ISO 45001 certification through the development of robust safety management systems.
  • Fostered strong relationships with regulatory agencies, facilitating smoother audits and proactive resolution of any compliance issues identified.
  • Spearheaded regular safety committee meetings to discuss ongoing concerns, review incidents, and collaboratively develop solutions focused on continuous improvement initiatives.
  • Influenced a positive safety culture by promoting open communication between staff and management regarding workplace concerns.
  • Conducted ergonomic evaluations, resulting in significant reductions in work-related injuries and increased productivity levels.
  • Developed emergency response plans, ensuring swift and coordinated actions during crisis situations.
  • Inspected worksites, practices, and gear for compliance with established safety standards.
  • Recognized, documented, and advised on removal of hazards.
  • Responded to any emergencies as instructed and with utmost efficiency.

Walk-On Products, Inc.

HR/Safety Manager - Contract
05.2023 - 08.2023

Job overview

  • Collaborated with management to develop company-wide safety policies, procedures, and guidelines.
  • Conducted thorough accident investigations to identify root causes and prevent future occurrences.
  • Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
  • Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
  • Facilitated training for 75 employees.
  • Championed a positive safety culture by promoting employee involvement in health and safety initiatives.
  • Consistently achieved high levels of employee engagement in safety meetings, fostering an environment focused on continuous improvement.
  • Spearheaded initiatives aimed at reducing worker exposure to hazardous materials through proper handling techniques and personal protective equipment usage.
  • Advocated for investment in advanced safety technologies, leading to more efficient hazard detection.

Retail Business Services (Food Lion)

Payroll Clerk Contract
02.2022 - 08.2022

Job overview

  • Maintained payroll information by calculating, collecting, and entering data.
  • Updated employee files with new details such as changes in address or salary levels.
  • Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
  • Simplified year-end tax reporting process for employees by organizing and distributing necessary documents well in advance.

Wallace Industrial Technology, Inc.

HR/Director of Business Development
10.2017 - 11.2019

Job overview

  • Established onboarding procedures to facilitate smooth transitions for new hires into the organization.
  • Oversaw annual performance review process, providing guidance to managers on setting goals and measuring employee progress.
  • Managed benefits administration, ensuring cost-effective coverage options for employees while staying within budget constraints.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Oversaw workers' compensation program for employees injured on job.
  • Managed workforce planning initiatives, ensuring appropriate staffing levels across departments while minimizing costs associated with overtime or temporary workers.
  • Conducted exit interviews to better understand reasons why employees were separating from company.
  • Optimized HRIS systems for better data accuracy and ease of use by both HR professionals and employees.
  • Developed comprehensive safety training programs, resulting in higher employee satisfaction levels and performance improvements.
  • Created user-friendly employee handbook that was much easier to update and maintain than prior manual.
  • Conducted company-wide town hall meetings to convey updates.
  • Developed incentive program for hiring of and retaining of employees.
  • Implemented wellness programs to promote employee health, leading to lower absenteeism rates and increased productivity.
  • Improved company compliance with OSHA regulations through diligent inspections and corrective actions.
  • Influenced a positive safety culture by promoting open communication between staff and management regarding workplace concerns.
  • Designed customized safety programs tailored to specific industry needs, enhancing overall worker protection.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Managed social media accounts for optimal audience engagement and increased online presence.
  • Optimized website content for improved search engine rankings and increased web traffic.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.

Self Employed

Legal Consultant
08.1994 - 12.2024

Job overview

  • Provide legal advice and guidance to clients on various legal matters
  • Conduct legal research and analysis to support the development and implementation of legal strategies
  • Draft and review contracts, agreements and other legal documents
  • Represent clients in negotiations, mediations and court proceedings
  • Stay updated on changes in laws and regulations relevant to the client's industry
  • Collaborate with internal teams and external stakeholders to ensure legal compliance and mitigate legal risks

Education

Central Piedmont Community College
Charlotte, NC

No Degree from Paralegal Studies

University Overview

  • Paralegal Certification

Skills

  • Effective Leadership
  • Analytical Problem Solving
  • Project Management
  • Organizational Time Skills
  • Effective Communication
  • Responsive to New Challenges
  • Registered tax return preparer (RTRP)
  • Tax Preparation Expertise
  • Proficient in Tax Compliance
  • QuickBooks Advanced proficiency
  • Business Growth Strategies

Certification

Tax Expert - PTIN

Advanced QuickBooks

Management Training

Creativity Training

Accomplishments

Accomplishments
  • Achieved numerous recommendations from highly satisfied clients.
  • Maintained 100% client retention rate year-over-year.
  • Completed more than 300 individual tax returns during 2023's tax season.
  • Earned "Customer Obsessed" Award in 2025.
Availability
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Affiliations

Affiliations
  • Carolina Raptor Center
  • Scuba Schools International

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

RemoteHybrid

Important To Me

Work-life balanceCompany CulturePersonal development programsWork from home option401k matchStock Options / Equity / Profit Sharing

Software

Quickbooks

MicroSoft Office 365

Slack

Zoom

ADP

HRIS Systems

Adobe Creative Suite

Interests

Scuba Diving

Raising speciality chicken breeds

Websites

Quote

You can learn many things from children. How much patience you have, for instance.
Franklin P. Adams

Languages

English
Native or Bilingual

Timeline

Full-Service Tax Expert
Intuit TurboTax
11.2024 - Current
Customer Service Representative
Qurate Retail Group (QVC)
08.2024 - 12.2024
Deluxe Full Service Tax Expert
Baker Tilly
12.2023 - 04.2024
HR/Safety Manager - Contract
Walk-On Products, Inc.
05.2023 - 08.2023
OSHA Safety Consultant
Self-Employed
10.2022 - 12.2024
Payroll Clerk Contract
Retail Business Services (Food Lion)
02.2022 - 08.2022
HR/Director of Business Development
Wallace Industrial Technology, Inc.
10.2017 - 11.2019
Legal Consultant
Self Employed
08.1994 - 12.2024
Central Piedmont Community College
No Degree from Paralegal Studies

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Karen Zomick