Karena Brown

Loves Travel Center

02.2022 - 11.2025

Trained new employees and delegated daily tasks and responsibilities.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Enforced company policies and regulations with employees.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Resolved conflicts between employees to maintain positive and productive work environments.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Improved team productivity by implementing efficient scheduling and task delegation methods.