Karena Brown
Tallulah,LA
Summary
Dynamic Shift Leader at Loves Travel Center with a proven track record in team motivation and customer service management. Expert in problem-solving and cash handling, I enhanced team productivity through effective scheduling and conflict resolution, fostering a positive work environment while ensuring operational excellence.
Overview
4
4
years of professional experience
Work History
Shift Leader
Loves Travel Center
02.2022 - 11.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
Skills
Problem-solving
Production reporting
Equipment troubleshooting
Customer service management
Team leadership
Team supervision
Positive attitude
Operations support
Creative problem solving
Issue resolution
Team motivation
Safety processes and procedures
Shift scheduling
Training assistance
Daily workflows
Flexible schedule
Cash handling
Motivational leadership
Role modeling
Timeline
Shift Leader
Loves Travel Center
02.2022 - 11.2025