Karen A. Martinez
Summary
Skilled salon professional offers warmth and engagement to build rapport with clients. Highly motivated and enjoys consulting with clients to meet lash needs and skin health. Organized and friendly individual highly knowledgeable in latest facial and lash treatments and trends.
Overview
7
7
years of professional experience
Work History
Lash Technician
Modern Beauty Academy
04.2022 - 02.2023
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Worked with high attention to detail to complete precise, long-lasting lash looks.
- Followed strict safety standards to protect clients from injury or infection.
- Consulted with clients to understand desired look and discuss available lash options.
- Maintained regular client list and successfully handled walk-in customers.
- Taught clients how best to care for lash extensions and prevent problems.
- Used advanced tools and techniques to create beautiful, custom lash looks.
Case Worker Assistant
Metrocrest Services
01.2021 - 02.2022
- Assisted caseworkers with maintaining excellent case file quality by entering case notes, reviewing file contents for completeness, and retrieving forms and signatures when needed.
- Helped clients complete appropriate applications.
- Assisted with the completion of individualized client intakes, including orientation to services, assessment of client needs, and the individualized service plans.
- Supported Casework Department staff in responding to urgent or unanticipated needs of vulnerable clients.
- Developed and maintained accurate records of programs and services and recorded everything in Salesforce .
I & R Specialist
Metrocrest Services
06.2018 - 01.2021
- Conducted in-person and telephone intake by answering and returning applicant and client calls, conducting initial screening and eligibility determination.
- Booked appointments , cancelled them as needed.
- Created paper and electronic client files in Salesforce by entering case notes , corresponds, scanning documents , filing and calendar events.
- Provided referrals to other agencies if needed.
- Maintained a high degree of confidentiality and professionalism regarding client matters and enforced rules and regulations of the agency.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Front Desk Associate
Embassy Suites Love Field
06.2016 - 07.2017
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Performed basic daily bookkeeping tasks.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Stored guest valuables in safe and individual boxes for security.
Receptionist/ Filling Clerk
Davis and Associates Law Office
05.2016 - 06.2016
- Examined, categorized, and sorted incoming documents.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Responded to internal and external requests for information.
- Followed security protocols to protect sensitive and proprietary information.
- Processed correspondence, conducted post office pick-ups and distributed mail to appropriate parties.
Education
Licensed Esthetician / Lash Certified Technician
Modern Beauty Academy
3030 N Josey Ln Apt 128, Carrollton, TX 7500705.2023
High School Diploma -
RL Turner High School
1600 S Josey Ln, Carrollton, TX 7500605.2017
Skills
- Great ability to react in both quickly and calmly in emergency situations
- Welcoming and helpful attitude toward guests and other team members Learn and adapt to current technology needs
- Effective communication skills Data entry proficient Salesforce Microsoft Word, Excel, Outlook
- Client Intakes
- Schedule Management
- Outstanding Client Care
- Advanced Facials
- Sterilization Monitoring
- Care Recommendation
- Facial Massages
- Esthetics
- Skin Assessment
- Service Quality
- Blackhead Extraction
- Hair Removal
Timeline
Lash Technician
Modern Beauty Academy
04.2022 - 02.2023
Case Worker Assistant
Metrocrest Services
01.2021 - 02.2022
I & R Specialist
Metrocrest Services
06.2018 - 01.2021
Front Desk Associate
Embassy Suites Love Field
06.2016 - 07.2017
Receptionist/ Filling Clerk
Davis and Associates Law Office
05.2016 - 06.2016
Licensed Esthetician / Lash Certified Technician
Modern Beauty Academy
High School Diploma -
RL Turner High School
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