Karen Beth McCandless
Bayboro,NC
Summary
Dynamic and detail-oriented professional with extensive experience at Lancaster McAden Willis Smith Dba The Insurance Center. Expert in reception management and client relations, I excel in optimizing appointment scheduling and enhancing visitor experiences. Proven ability to train staff and streamline operations, fostering a collaborative and efficient office environment. Licensed in Property Casualty since 2015 and have applied assisting in Account Management resolving coverage issues with Clients. I have and maintain a work relationship with Commercial, Personal and Life & Health Departments. Continue taking courses and training to learn more in the Industry.
Overview
18
18
years of professional experience
Work History
Receptionist Administrator
Lancaster McAden Willis Smith Dba The Insurance Center
New Bern, NC
04.2015 - Current
- Oversaw front desk operations, ensuring seamless check-in and appointment scheduling for clients.
- Orchestrated interdepartmental communication to enhance collaboration and streamline information flow.
- Streamlined processing of incoming correspondence and documents to enhance record organization.
- Facilitated training sessions for new staff on office procedures and customer service standards.
- Managed client inquiries with professionalism, ensuring prompt resolution of issues.
- Oversaw office supply inventory management to guarantee availability of essential materials for seamless daily operations.
- Managed incoming call operations, directing clients to appropriate personnel for specific needs.
- Welcomed incoming visitors and customers with professionalism, ensuring a positive first impression.
- Maintained cleanliness and organization of reception area to enhance visitor experience.
- Led remodeling efforts for front lobby and administration area, enhancing overall aesthetics and functionality.
- Streamlined daily office operations, including mail distribution, document scanning, photocopying, and data entry.
- Resolved customer complaints and inquiries while efficiently redirecting calls to appropriate team members.
- Oversaw maintenance of a clean, organized, and welcoming reception area, ensuring updated reading materials for visitors.
Patient Service Representative
New Bern Internal Medicine , CCHC
New Bern, NC
03.2008 - 04.2015
- Facilitated patient check-in and check-out processes, ensuring efficiency and accuracy.
- Managed appointment scheduling using electronic health record systems to optimize patient flow.
- Provided exceptional customer service by addressing patient inquiries and resolving concerns promptly.
- Collaborated with medical staff to coordinate patient care and streamline communication pathways.
- Educated patients on insurance benefits and billing procedures to enhance understanding and compliance.
- Trained new staff on operational protocols, fostering a team-oriented environment focused on service excellence.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Education
Respiratory Theraoy
Pitt Community College
Greenville, NCPolitical Science
Craven Community College
New Bern, NCHigh School Diploma -
New Bern Senior High School
New Bern, NC06.1987
Skills
Reception management
File organization
Multi-line phone operation
Appointment setting
Document scanning and digitization
Document management
Client relations
Scheduling appointments
Calendar management
Supply management
Visitor access management
Office equipment maintenance
Accomplishments
I was in charge of remodeling the Lobby and administration area I assisted with Commissions, daily Deposits of Client and Commission payments.
Timeline
Receptionist Administrator
Lancaster McAden Willis Smith Dba The Insurance Center
04.2015 - Current
Patient Service Representative
New Bern Internal Medicine , CCHC
03.2008 - 04.2015
Respiratory Theraoy
Pitt Community College
Political Science
Craven Community College
High School Diploma -
New Bern Senior High School