Karen Cruz
Administrative Technician
Lincoln,NE
Work Preference
Summary
Bilingual professional with expertise in documentation, quality control, and workflow optimization. Demonstrated ability to enhance team collaboration and customer satisfaction through effective communication and problem-solving skills. Experienced in training staff and maintaining high standards. Recognized for optimizing operational procedures and ensuring compliance with quality standards.
Overview
12
12
years of professional experience
Work History
Administration Technician
Nebraska State Patrol
Lincoln, NE
11.2019 - Current
- Assisted in maintaining communication systems for effective operations.
- Collaborated with law enforcement teams during emergency response situations.
- Documented incidents and prepared reports for further review and action.
- Trained new technicians on operational procedures and equipment usage.
- Implemented best practices for equipment maintenance and troubleshooting procedures.
- Managed quality control and maintained high level of customer satisfaction.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
Bilingual Customer Service Agent
Advantage Insurance Agency Network
Lincoln, NE
12.2018 - 03.2019
- Assisted clients in English and Spanish with insurance inquiries and policy information.
- Resolved customer issues through effective communication and problem-solving skills.
- Educated customers on coverage options, policy terms, and claims procedures.
- Maintained accurate records of customer interactions for compliance purposes.
- Handled high call volumes while ensuring a positive customer experience consistently.
- Conducted data entry of customer information into the customer relationship management system.
- Built strong relationships with customers by providing timely responses to their inquiries or concerns.
Office Clerk III
Nebraska Department of Revenue
Lincoln, NE
09.2018 - 11.2018
- Processed and filed tax documents efficiently for state revenue operations.
- Maintained accurate records of departmental transactions and correspondence.
- Utilized office software to manage data entry and ensure information accuracy.
- Communicated effectively with team members to streamline workflow processes.
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Processed incoming and outgoing mail daily.
- Created spreadsheets using Microsoft Excel for tracking data and creating reports.
- Supported office clerical functions using word processing and other software, email and office machines.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Updated customer accounts information in the database system accurately.
- Assisted with the preparation of presentations by gathering data from various sources.
- Developed forms and maintained filing systems to store confidential client information securely.
Cashier
Staples
Lincoln, NE
04.2017 - 08.2018
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
K-Mart Store
Caguas, PR
06.2014 - 03.2017
- Built relationships with customers to encourage repeat business.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Criminal Justice
National University College
Caguas, PR10-2013
Associates of Business - Business Administration
Humacao Community College
Humacao, PR08-2012
Skills
- Incident documentation
- Quality control
- Operational procedures
- Communication systems
- Customer relationship management
- Data entry management
- Compliance adherence
- Workflow optimization
- Problem solving
- Team collaboration
- Bilingual communication
- Training facilitation
- Deadline compliance
- Work Planning and Prioritization
- Written/Verbal communication
- Production Assistance
- Multitasking and organization
- Team Training
- Attention to detail
- File and record maintenance
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of 9 in the development of Record Information Tracking System (RITS) new server.
- Achieved better numbers through effectively helping with updating records and providing quality control.
Interests
Reading
Learning
Software
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft OneNote
Microsoft Power Point
Timeline
Administration Technician
Nebraska State Patrol
11.2019 - Current
Bilingual Customer Service Agent
Advantage Insurance Agency Network
12.2018 - 03.2019
Office Clerk III
Nebraska Department of Revenue
09.2018 - 11.2018
Cashier
Staples
04.2017 - 08.2018
Cashier
K-Mart Store
06.2014 - 03.2017
Bachelor of Science - Criminal Justice
National University College
Associates of Business - Business Administration
Humacao Community College