Karen Joy Dolz

Customer Service

- Greet guests: Welcome customers, show them to their tables, and provide menus.

- Take orders: Accurately take food and drink orders, ensuring any dietary restrictions or preferences are noted.

- Serve food and beverages: Deliver orders in a timely manner and ensure they are correct.

- Handle requests: Address guest needs during the meal, such as refilling drinks or modifying orders

2. Communication

- Liaise with kitchen staff: Ensure the kitchen knows about special orders or allergies and communicate any guest feedback.

- Coordinate with colleagues: Work with other waitstaff and management to ensure smooth service, especially during busy times.

3. Upselling

- Suggest specials and drinks: Recommend appetizers, desserts, or special menu items to enhance guest experience and increase sales.

- Promote offers: Inform guests about promotions or events.

4. Handling Payments

- Present the check: Provide the bill to guests when requested.

- Process transactions: Handle cash, credit card, or mobile payment methods accurately and efficiently.

5. Maintaining the Dining Area

- Set up and clean tables: Ensure tables are clean, set with silverware, napkins, and glasses before and after service.

-Monitor cleanliness: Keep the dining area clean and tidy during service, attending to spills or messes quickly.

6. Teamwork

- Assist colleagues: Help other waitstaff or kitchen staff during busy periods by running food, drinks, or clearing tables.

- Shift duties: Perform opening or closing duties, such as setting up the restaurant or cleaning up after service.

7. Guest Experience

- Ensure guest satisfaction: Check in with guests to make sure they are satisfied with their meals and the service.

- Address complaints: Handle customer complaints professionally and, if necessary, bring in a manager to resolve issues.

A successful waitress balances efficiency, customer service, and attention to detail to create a pleasant dining experience for guests.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Organized and detail-oriented with a strong work ethic.

• Paid attention to detail while completing assignments.
• Passionate about learning and committed to continual improvement.
• Self-motivated, with a strong sense of personal responsibility.
• Developed and maintained courteous and effective working relationships.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.