Karen L. Roscioli

• Enhanced executive productivity by efficiently managing schedules and appointments for both Mayor and City Administrator
• Maintained strict confidentiality in all aspects of personal, financial, and city information.
• Handled incoming and outgoing mail, email and faxes.
• Served as a liaison between executives, staff members, clients, and residents to maintain effective communication channels.
• Handled confidential information in professional manner.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for the Mayor and City Administrator.
• Coordinated successful meetings and events by meticulously planning agendas, logistics, and materials.

Provide board members proper notice of all meeting. Prepare and maintain minutes of all meetings.

give, or cause to be given proper notice of all meetings of the members and of the board of directors and shall prepare and maintain minutes of all meetings thereof,

In addition to my Executive Secretary position, I also temporarily took on the responsibilities of the Executive Assistant when she retired. Those duties included coordinating press conferences, sending press releases to media, writing Commendations for local businesses and residents on their achievements. I also took on the responsibility of Special Events. Coordinating logistic meetings with the organizers and city of Easton Departments to ensure a great turnout for everyone.

When receiving a residents complaint, I personally took ownership and made sure there was a satisfactory resolution.

I performed special work tasks as assigned.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Handled escalated supervisor requested calls