Nicole El-Jerai
North Providence,RI
Summary
- EXECUTIVE ASSISTANT | EXECUTIVE OPERATIONS | STRATEGIC SUPPORT
- High-performing Executive Assistant with expertise supporting leadership in fast-paced, high-growth environments. Trusted partner known for managing complex executive operations, optimizing workflows, coordinating high-level communications, and driving organizational efficiency with absolute discretion and professionalism. Proven ability to manage competing priorities, streamline executive functions, and support strategic business initiatives across cross-functional teams.
- CORE COMPETENCIES
- Executive Calendar Management
C-Suite Support
Strategic Scheduling & Prioritization
Board Meeting Coordination
Travel & Logistics Management
Confidential Communications
Project & Operations Support
Relationship Management
Event & Meeting Planning
Expense & Budget Administration
Process Improvement
Microsoft Office Suite
Google Workspace
Productivity Platforms
Cross-Functional Coordination
Overview
8
8
years of professional experience
Work History
Executive Secretary
Brown Health / Lifespan
Providence, RI
07.2022 - Current
- Streamlined office procedures, increasing operational efficiency through improved processes.
- Maintained confidential files and records, ensuring data integrity and compliance with privacy regulations, HIPPA compliance guidelines.
- Organized arrangements for physicians care, optimizing logistics and effectiveness.
- Developed meeting agendas and recorded minutes, improving documentation accuracy and follow-up actions.
- Assisted in project management tasks, contributing to timely completion of strategic initiatives.
- Responded to emails and other correspondence to facilitate communication and enhance communication processes.
- Served as a liaison between physicians, staff members, patients , in a quality care setting to maintain effective communication channels.
- Handled scheduling for physicians calendar and prepared meeting agenda adhering to HIPPA requirements.
- Answered high volume of phone calls and email inquiries.
- Boosted morale within teams by fostering a positive work environment with open lines of communication.
- Collaborated with various departments to develop cohesive strategies for achieving organizational solutions.
- Produced accurate office files, updated organizational records, crafted presentations, doctor to patient support boosting hospital productivity.
- Demonstrated flexibility adapting quickly when new tasks or responsibilities arose, maintaining a high level of performance under pressure.
- Coordinated successful meetings and events by meticulously planning agendas, logistics follow ups.
- Developed and implemented office policies and procedures to facilitate smooth workflow.
- Supported process completion through diligent tracking of milestones, deadlines, resources allocation making sure that all appointments were executed successfully.
- Improved internal communication by creating informative reports, presentations, and memos for medical personal and team members.
- Contributed to company growth by actively participating in the development of strategic plans and initiatives.
- Enhanced overall office efficiency with proactive problem-solving skills applied to daily challenges or unexpected situations.
- Assisted clinical-focused leadership roles necessary to balance business operations with high-quality patient care.
Lead CSR
Omni Hotels & Resorts
Providence, RI
06.2018 - 05.2021
- Led daily operations of customer service team, ensuring exceptional guest experiences.
- Developed and implemented strategies to enhance guest satisfaction scores.
- Resolved complex guest inquiries, escalating issues when necessary for swift resolution.
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Met standards arranging leisure activities, and planning travel.
- Contributed to the creation of promotional campaigns that increased brand awareness
- Monitored industry trends to stay up-to-date on best practices for enhancing customer relations management techniques.
- Exceeded performance targets regularly by maintaining a high level of productivity and consistently delivering results.
- Utilized procedural tools effectively to manage client information, streamline workflows, and track progress towards goals.
- Provided exceptional support while fostering relationships built on trust and reliability.
- Acted as a liaison between sales representatives, and other internal teams to ensure seamless collaboration efforts.
- Fostered a positive work environment by encouraging open dialogue among team members regarding obstacles faced in daily operations.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Booking flights, hotels, rail, and ground transportation
- Managing itineraries and calendar alignment
- Tracking travel budgets and expense reports
- Monitoring delays/cancellations and rebooking as needed
- Arranging meetings, dining, and event reservations
- Handling loyalty programs and corporate travel policies
- Preparing briefing packets and destination information
- Providing after-hours support during executive travel
Education
Certified Administration Assistant - Legal Administration Assistant
Katherine Gibbs
Cranston, RIHospitality & Tourism - Hospitality Administration And Management
Johnson & Wales University
Providence, RISkills
Time management expertise
Advanced multitasking
Document proofreading
Meeting coordination
Scheduling
Master calender management
Travel coordination
Exceptional organization
Meeting support
Office administration
Client liaison
Travel planning
Event coordination
Presentation creation
Administrative support
Honest and dependable
Appointment setting
Team coordination
Logistics coordination
Critical thinking
Strong problem solver
Report analysis
Goal minded
Timeline
Executive Secretary
Brown Health / Lifespan
07.2022 - Current
Lead CSR
Omni Hotels & Resorts
06.2018 - 05.2021
Certified Administration Assistant - Legal Administration Assistant
Katherine Gibbs
Hospitality & Tourism - Hospitality Administration And Management
Johnson & Wales University