Karen L. Yates
Summary
Dear Hiring Manager: I am responding to your advertisement in the Washington Post (dated 07/06/08), regarding the position. Please find enclosed my resume showing my education, experience, and background. I have over nine years experience in the security customer service field and corrections as a officer and supervisor. Also I have four years experience in Industrial Management as an Supervisor of Operations for Browning Ferris Industries. Throughout my career in the security customer service field/corrections I have received accolades for work performance, trained fellow employees, been entrusted with classified documents, as well as having first hand interaction with different cultures and foreign dignitaries. Though most of my experience is in security I maintain many administrative duties. I maintain the daily operation of the main reception desk; I coordinate the log of facility operations throughout the week. Other duties include managing a multi-line phone system, greeting all staff and their guest upon arrival, preparation of officer memorandums, organizing dignitary itineraries and escorts, filing classified company documents, as well as providing a professional conduit between staff and the customer within the building. While my experience in industrial management has given myself the opportunity to deal with large amounts of currency, organizing shipping logs, scheduling workers, and inventory for operations and loss prevention. I believe if given the platform to excel I would be an asset to your company as an individual who is looking for an opportunity for growth and learning new skills within the company. I seek professional growth that will provide myself with new challenges and the chance to learn that takes advantage of the abilities I posses. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Operations Manager
IMF/GardaWorld Security
700 19th Street NW, DC
09.2000 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
Correctional Officer
CCA/CTF
1900 E Street NW, DC
01.1999 - 09.2009
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Observed behavior of residents individually and in groups.
- Inspected work sites and crew trucks for contraband, cleanliness and safety.
- Arranged for medical and dental care of inmates.
- Tracked inmates through head counts, visitor logs and scheduled activities.
Education
No Degree - Electronics And Computer Technology
TESST Electronics And Computer Institute
High School Diploma -
F.W Ballou High
3401 4th Street SE Washington DC 2003206.1983
Skills
- Operation Monitoring
- Performance Monitoring and Evaluation
- Recruiting and Hiring
- Employee Motivation
- MS Office
- Operational Efficiency and Safety
- Policies and Procedures Implementation
- Inventory Tracking and Management
- Word Processing
- Corrective Actions
- Desktops, Laptops and Mobile Devices
- Systems Implementations
Accomplishments
- Earned the “[Award Name]” Award in [Year] for [Accomplishment].
Certification
- CPR/First Aid Training - 8/4/2021 thru 8/4/2023.
- Everbridge Mass Notification 9/4/2022.
- FEMA Training
- Logic functions and operations, analyzing digital circuits.
- Microprocessors operation and circuits.
- Computer servicing and maintenance.
- Leadership Development Course, Wackenhut Corp
- Master Security Officer Course, AlliedBarton Security Svc.
- HAZMAT, Incident Command, CPR and First Aid certified (active).
- Commissioned Special Police Officer, GardaWorld Svc.
Timeline
Operations Manager
IMF/GardaWorld Security
09.2000 - Current
Correctional Officer
CCA/CTF
01.1999 - 09.2009
No Degree - Electronics And Computer Technology
TESST Electronics And Computer Institute
High School Diploma -
F.W Ballou High
- CPR/First Aid Training - 8/4/2021 thru 8/4/2023.
- Everbridge Mass Notification 9/4/2022.
- FEMA Training
- Logic functions and operations, analyzing digital circuits.
- Microprocessors operation and circuits.
- Computer servicing and maintenance.
- Leadership Development Course, Wackenhut Corp
- Master Security Officer Course, AlliedBarton Security Svc.
- HAZMAT, Incident Command, CPR and First Aid certified (active).
- Commissioned Special Police Officer, GardaWorld Svc.