KARENLOU SABLAD
Hollister,CA
Summary
Tech-savvy and smart professional equipped with experience in medical environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns.
Overview
18
18
years of professional experience
Work History
Dental Front Office Receptionist
Arbor Dental Group
San Jose, CA
03.2024 - Current
- Processed credit card transactions for services rendered efficiently.
- Assisted with document preparation, including medical histories and insurance forms.
- Maintained organized front desk area to enhance patient experience.
- Performed clerical duties such as photocopying, faxing, and mailing documents.
- Provided administrative support to dental staff through filing and data entry.
- Ensured HIPAA compliance while managing confidential patient information.
- Reviewed financial policies with patients before initiating treatment plans.
- Greeted patients warmly, delivering excellent customer service at all times.
Project Engineer
Pacific Glazing Contractors
01.2022 - 01.2023
- Aids projects through support to project managers
- Manage sample submittals and procure materials essential for designated projects
- Check in with the purchasing department regarding pending purchase orders
- Manage, follow up, and monitor project submittals and sample orders
- Complete closeout requests for LEED, Vendor and company warranties
- Reach out to various vendors to assess and compare their pricing
- Collaborate with our procurement team to initiate purchase orders and track their status
- Receive deliveries and perform a thorough check to ensure all necessary items for the job have been received
- Support in obtaining approval for door hardware required to fulfill the job
- Generate data sheets for products
Patient Care Associate/Medical Assistant
Stanford Medical Center
01.2013 - 01.2014
- Welcome and support visitors to the office
- Compile field binders and aid the purchasing department in fulfilling office and warehouse procurement requirements
- Maintain office cleanliness, oversee the procurement of office supplies, and monitor stock levels regularly
- Organizing files, inputting data, and handling billing tasks
- Facilitate, organize, and oversee the scheduling of meetings, training sessions, and travel logistics
- Executes various office tasks, showcasing proficiency in communication and organizational skills
- Utilizes customer service principles and techniques when interacting with patients, physicians, and medical office personnel
- Records patient histories and vital signs
- Welcomes and registers patients, gathers insurance information, and processes co-payments
- Collects and sends urine samples for diagnosis
- Coordinate communication between patients and nurses/physicians
- Schedule appointments following advanced access guidelines
- Identify the nature of patient requests and take appropriate action per department policy
- Perform tasks such as extensive typing, handling phone calls, taking messages, and managing check-in procedures
- Welcome and register patients, collect insurance information, and process co-payments
Patient Services Representative
Palo Alto Medical Center
01.2008 - 01.2013
- Responded promptly to patient emails regarding appointment changes and cancellations.
- Greeted patients upon arrival and directed them to appropriate areas.
- Verified insurance information, collected payments, and scheduled appointments efficiently.
- Assisted with scheduling follow-up appointments according to provider availability.
- Maintained a clean and organized reception area to enhance patient experience.
- Inputted patient demographic data into electronic health record system accurately.
- Processed co-pays and deductibles, ensuring precise financial records.
- Adhered to HIPAA regulations while handling confidential patient information.
Education
Bachelor of Arts - Graphic Design
Silicon Valley College
Fremont, CA07-2002
Certified Medical Assistant -
National Career Education
Citrus Heights, CASkills
- Problem-solving and decision-making
- Computer literacy
- Effective communication
- Planning and organization
- Customer service and support
- Business operations management
- Team collaboration
- Creative thinking
- Adaptability and flexibility
- Attention to detail
- Medical office administration
- Insurance verification processes
- Patient registration systems
- Electronic health records management
- Appointment scheduling efficiency
- Financial processing accuracy
- HIPAA compliance
- Office organization
- Data entry
References
Available Upon Request
Timeline
Dental Front Office Receptionist
Arbor Dental Group
03.2024 - Current
Project Engineer
Pacific Glazing Contractors
01.2022 - 01.2023
Patient Care Associate/Medical Assistant
Stanford Medical Center
01.2013 - 01.2014
Patient Services Representative
Palo Alto Medical Center
01.2008 - 01.2013
Bachelor of Arts - Graphic Design
Silicon Valley College
Certified Medical Assistant -
National Career Education