Karey Brown

Answering multi-line phone, transferred calls, help Patients with orders on their Duriable Medical Equipment Supplies, pulled the supplies, posted payments, completed End of Day Reports, scanned patients equipment list documents in charts. Reviewed insurance coverage for needed supply request. Stocled DME supplies, Made Appointments, called patients with appointments. Posted in charts.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Made daily deposits

• Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
• Processed medical records requests from outside providers according to facility, state, and federal law.
• Scanned medical records in digital format for easy retrieval and accessibility.

• Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
• Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
• Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
• Organized files for court proceedings.
• In addition I have had the privilege to work for and with Attorneys and Judges across the country. In doing so I have helped win lawsuits while working on the Plaintiffs side and settling multimillion dollar cases.