Motivated individual with 10+ years experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
18
18
years of professional experience
Work History
Media Manager and Patient Coordinator
PREMINGER PLASTIC SURGERY
05.2022 - Current
Increase products sales by educating patients on skin care ingredients.
Evaluate patient's skin care needs, provide appropriate treatments and recommend skin care regimes
Review, screen and direct e-mails, phone calls and social media messages
Manage patient schedule and maintain clean work environment
Take inventory and order office supplies as necessary
Coordinate, organize and schedule in office events, such as promotions, charity functions, and meetings with product representatives
STORE MANAGER
ABERCROMBIE & FITCH
01.2014 - 01.2021
Assess customer behaviors and cultivate ideas to better appeal to target market, increasing conversion by +17%
Run store-specific social media accounts
Organized and coordinated company charity events, raising funds for charities such as The Trevor Project
Responsible for conducting interviews and making hiring decisions
Coached 65+ sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings +16%.
SOCIAL MEDIA INTERN
MYSTIC AQUARIUM INSTITUTE FOR EXPLORATION
01.2006 - 01.2012
Responsible for educating guests on marine life
Assisted in creating schedules for weekly content to boost social media promotion
Reported on monthly learnings and used insights to optimize new content
Led 80+ visitors on daily guided tours and answered questions accurately
Developed tour strategies to highlight museum's permanent collection and increase visitor satisfaction.
Education
CERTIFICATE -
CHRISTINE VALMY INTERNATIONAL SCHOOL FOR ESTHETICS, SKIN CARE AND MAKEUP
01.2022
BACHELORS OF ARTS - COMMUNICATION, VIDEO PRODUCTION & PERFORMANCE
CENTRAL CONNECTICUT STATE UNIVERSITY
01.2016
Skills
Training & Development
Written & Verbal Communication
Critical Thinking
Social Media
Brand Promotion
Adobe Creative Suites
Google G Suite
Customer Service
Brand Marketing
Sales Expertise
Business Management
Timeline
Media Manager and Patient Coordinator
PREMINGER PLASTIC SURGERY
05.2022 - Current
STORE MANAGER
ABERCROMBIE & FITCH
01.2014 - 01.2021
SOCIAL MEDIA INTERN
MYSTIC AQUARIUM INSTITUTE FOR EXPLORATION
01.2006 - 01.2012
CERTIFICATE -
CHRISTINE VALMY INTERNATIONAL SCHOOL FOR ESTHETICS, SKIN CARE AND MAKEUP
BACHELORS OF ARTS - COMMUNICATION, VIDEO PRODUCTION & PERFORMANCE
PRACTICE MANAGER at FLORIDA INSTITUTE OF PLASTIC SURGERY & MANHATTAN PLASTIC SURGERY NYCPRACTICE MANAGER at FLORIDA INSTITUTE OF PLASTIC SURGERY & MANHATTAN PLASTIC SURGERY NYC
Registered Nurse at Berkshire Plastic Surgery Center and Resconstructive Surgery CenterRegistered Nurse at Berkshire Plastic Surgery Center and Resconstructive Surgery Center