Kari Chase
Twin Lake
Summary
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Lakeside Surfaces
06.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving skills.
- Assisted in training new team members on customer service protocols and systems.
- Managed high-volume calls while maintaining quality service standards and response times.
- Developed strong relationships with customers to enhance satisfaction and loyalty.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Lead initiatives to improve team efficiency, resulting in increased customer satisfaction rates.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Store Manager
Sport Clips
08.2023 - 06.2024
- Manage all daily functions of salon ensuring all franchise policies and procedures were executed at all times.
- Track reports on a daily basis to watch trends and develop business.
- Developed and implemented training programs for staff to enhance service delivery.
- Led recruitment efforts, fostering a positive team culture and reducing turnover rates.
- Collaborated with marketing teams to develop promotional strategies that increased foot traffic. Plan and execute public marketing events.
- Oversaw visual merchandising efforts to create an appealing store atmosphere that drove customer engagement and increased sales conversions.
- Developed and executed successful sales strategies to increase revenue and meet company targets.
Service Advisor/Lane manager
My Auto Import Center
12.2020 - 08.2023
- Demonstrate advanced knowledge and skills of automotive industry service repairs,
- submit and complete warranty claims
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Coordinated service appointments, ensuring efficient scheduling and timely follow-up.
- Trained new staff on service protocols and customer interaction best practices.
- Collaborated with technicians to streamline communication regarding vehicle repairs and services.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Implemented process improvements that enhanced workflow efficiency within the service department.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Licensed Insurance Sales Agent
Gerber Life Ins
09.2016 - 08.2021
- Developed comprehensive insurance plans tailored to client needs, enhancing customer satisfaction and retention.
- Conducted thorough market analysis to identify emerging trends, informing strategic sales initiatives.
- Trained and mentored junior agents, fostering a collaborative environment and improving team performance.
- Cultivated strong relationships with clients through proactive communication and personalized service strategies.
- Evaluated client portfolios regularly to recommend appropriate coverage adjustments, ensuring optimal protection levels.
- Utilized CRM systems to track leads and manage customer interactions, driving sales growth effectively.
Uniform Sales Representative
The Lawft
07.2014 - 09.2016
- Implemented marketing strategies that increased client retention and brand awareness.
- Developed and maintained strong client relationships to drive uniform sales growth.
- Conducted thorough product demonstrations, showcasing features and benefits to potential customers.
- Collaborated with cross-functional teams to ensure timely delivery of uniforms and customer satisfaction.
- Analyzed market trends to identify opportunities for expanding product offerings and improving sales strategies.
- Led strategic initiatives that resulted in improved operational efficiency and streamlined sales processes.
- Analyzed sales data to identify trends and inform strategic decision-making processes.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Owner/cosmetologist
new image salon & spa
07.2007 - 01.2014
- Managed daily operations, ensuring high standards of service delivery across salon and spa offerings.
- Trained and mentored staff on best practices in customer service and professional techniques.
- Oversaw financial management, including budgeting, forecasting, and expense control to maximize profitability.
- Cultivated relationships with suppliers to negotiate favorable terms for products and services.
- Enhanced client satisfaction through personalized service offerings and follow-up communications.
- Analyzed market trends to identify opportunities for new services that align with client preferences.
- Managed day-to-day business operations.
Education
Business Administration And Management
BAKER COLLEGE
Muskegon, MIBusiness Administration And Management
MUSKEGON COMMUNITY COLLEGE
Muskegon, MISkills
- Marketing
- Supervising experience
- Store management
- Sales
- Event Planning
- Problem resolution
- Relationship building
- Organizational skills
Timeline
Customer Service Representative
Lakeside Surfaces
06.2024 - Current
Store Manager
Sport Clips
08.2023 - 06.2024
Service Advisor/Lane manager
My Auto Import Center
12.2020 - 08.2023
Licensed Insurance Sales Agent
Gerber Life Ins
09.2016 - 08.2021
Uniform Sales Representative
The Lawft
07.2014 - 09.2016
Owner/cosmetologist
new image salon & spa
07.2007 - 01.2014
Business Administration And Management
BAKER COLLEGE
Business Administration And Management
MUSKEGON COMMUNITY COLLEGE
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