Kari Illokken
Cincinnati
Summary
Dynamic retail professional with a proven track record at Palm Beach Tan, achieving a 95% increase in sales revenue. Skilled in customer service and complaint resolution, I excel in team collaboration and training. My strong work ethic and effective sales techniques drive results and enhance customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
O'Charley's
Springdale
06.2025 - Current
- Provided exceptional customer service to enhance dining experiences.
- Took accurate orders and communicated them to kitchen staff promptly.
- Processed payments and handled cash transactions efficiently at the register.
- Collaborated with team members to ensure timely food delivery to customers.
- Resolved customer complaints quickly to maintain satisfaction during visits.
Retail Store Manager
Palm Beach Tan
Oxford
04.2022 - 07.2025
- Oversaw all store operations, including sales, customer service, inventory management, and staff scheduling.
- Achieved 95% increase in sales revenue through strategic pricing adjustments and promotional events.
- Implemented visual merchandising strategies to enhance product placement and drive sales.
- Managed team of 2 to 13 employees through training, coaching, and performance evaluations.
- Resolved escalated customer issues promptly to maintain high service standards.
- Analyzed sales data to identify trends and implemented targeted strategies for profitability.
- Conducted regular audits to ensure compliance with company policies and merchandising guidelines.
Server
CONDADO
Oakley
06.2025 - 06.2025
Barista
Starbucks
Cincinnati
08.2021 - 07.2022
- Crafted high-quality coffee and espresso beverages to fulfill diverse customer orders.
- Maintained clean, organized workspace in compliance with health standards.
- Operated cash register and processed payments efficiently during busy shifts.
- Collaborated with team members to deliver seamless service during peak hours.
Warehouse Order Picker
Pitney Bowes
Hebron
07.2021 - 08.2021
- Picked and packed orders accurately for timely shipment.
- Collaborated with team members to ensure smooth workflow processes.
- Used RF scanner to pick items from bins and complete orders.
- Collaborated with team members to ensure that all tasks were completed on time.
- Organized order picking by utilizing bin locations, product codes, and other identifying information.
Warehouse packer/Order Picker
Image solutions
West Chester
12.2020 - 06.2021
- Packaged products accurately according to specifications and guidelines.
- Collaborated with team members to meet daily production goals consistently.
- Labeled boxes, containers, and pallets for shipment purposes.
- Picked and packed orders using pick sheets and RF scan guns for accuracy.
doordash
DoorDash
Cincinnati
05.2020 - 11.2020
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Tanning Consultant
A Total Tan
Cincinnati
01.2020 - 05.2020
- Advised clients on tanning products and services to meet individual needs.
- Educated customers on proper tanning techniques and skin care practices.
- Maintained cleanliness and organization of tanning facilities and equipment.
- Assisted with inventory management, tracking supplies and restocking as needed.
Family Babysitter
Family Friends & Others
Cincinnati
05.2018 - 04.2019
- Supervised children during playtime and organized engaging activities.
- Prepared nutritious meals and snacks according to dietary needs.
- Provided homework assistance, fostering a positive learning environment.
Hostess/Lead Busser
bucket heads
Cincinnati
04.2018 - 04.2019
- Greeted and seated guests promptly upon arrival at the restaurant.
- Coordinated with servers to ensure smooth dining flow and guest satisfaction.
- Assisted in training new host staff on procedures and customer service standards.
Hostess/Take-Out Server
The Boathouse
Cincinnati
09.2018 - 02.2019
- Greeted and welcomed guests to create a positive first impression.
- Managed reservation system to organize seating arrangements efficiently.
- Handled guest inquiries and concerns with professionalism and care.
Host
Buffalo Wild Wings
Cincinnati
10.2017 - 04.2018
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Collaborated with kitchen staff to facilitate timely food delivery for guests.
- Monitored dining area for cleanliness, addressing any issues to maintain standards.
Education
High School Diploma -
Oak Hills High School
Cincinnati, OH05-2020
Skills
- Customer service
- Order accuracy
- Cash handling
- Team collaboration
- Complaint resolution
- Sales management
- Strong work ethic
- Training and coaching
- Sales techniques
- Upselling techniques
- Positive and professional
- Multitasking and organization
- Positive guest interactions
- Relationship management
- Price memorization
Affiliations
- reading books
- working out/going on walks
- playing golf
- interior design
- being around family and friends
Certification
- Introduction to Interior design - University of Cincinnati- Offcie of professional & continuing experience. Course completion date: January 3rd, 2024
Timeline
Server
O'Charley's
06.2025 - Current
Server
CONDADO
06.2025 - 06.2025
Retail Store Manager
Palm Beach Tan
04.2022 - 07.2025
Barista
Starbucks
08.2021 - 07.2022
Warehouse Order Picker
Pitney Bowes
07.2021 - 08.2021
Warehouse packer/Order Picker
Image solutions
12.2020 - 06.2021
doordash
DoorDash
05.2020 - 11.2020
Tanning Consultant
A Total Tan
01.2020 - 05.2020
Hostess/Take-Out Server
The Boathouse
09.2018 - 02.2019
Family Babysitter
Family Friends & Others
05.2018 - 04.2019
Hostess/Lead Busser
bucket heads
04.2018 - 04.2019
Host
Buffalo Wild Wings
10.2017 - 04.2018
High School Diploma -
Oak Hills High School
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