Kari Johnson
Oroville,CA
Summary
Proven customer service expert from Home Depot, adept in cash management and resolving customer complaints with empathy, significantly enhancing customer loyalty. Excels in high-pressure situations with outstanding patience and composure. Demonstrates a strong ability in POS system operation and active listening, fostering positive customer interactions and a cooperative team environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Home Depot
01.2015 - 11.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
Butte College
Oroville, CAMedical Office Certificate -
Central County Occupational Center
San Jose, CA04.2003
High School Diploma -
Live Oak High School
Morgan Hill, CA2003
Skills
- Customer satisfaction
- Customer service
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Guest services
- Cash management
- Product knowledge
- Customer focus
- Payment processing
- Cash handling expertise
- Customer inquiries
- POS system operation
- Refund handling
- Payment collection
- Data entry proficiency
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
- Conflict resolution
- Check processing
- Positive and professional
- Problem-solving
- Customer assistance
- Reliable and responsible
- Honest and dependable
- Cleaning and sanitizing
- Team collaboration
- Active listening
- Cooperative attitude
- Creative thinking
- Relationship building
- Basic mathematics
- Microsoft office
- Refunds and exchanges
- Service minded
- Policies and procedures
- Call response and transfer
Certification
Medical office careers
Timeline
Customer Service Cashier
Home Depot
01.2015 - 11.2024
Butte College
Medical Office Certificate -
Central County Occupational Center
High School Diploma -
Live Oak High School
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
DeMarius Holmes Jr.DeMarius Holmes Jr.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC
Jerimy SmithJerimy Smith
HDIS Senior Design Consultant at Home Depot Home ServicesHDIS Senior Design Consultant at Home Depot Home Services
Jessica WoodsJessica Woods
Supervisor at StarbucksSupervisor at Starbucks