Kari McBride
Montgomery,IL
Summary
Advanced professional with extensive experience with customer service. Proven leadership in training and development, optimizing processes, and enhancing team performance. Skilled in time management by consistently achieving operational excellence while fostering a collaborative work environment.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Circle K
Oak Brook, IL
03.2024 - Current
- Greeting customers warmly and assisting them with their needs by answering inquiries about products, services, and promotions
- Operating the cash register and processing transactions accurately by maintaining records of transactions, fuel sales, and other relevant data
- Keeping the gas station premises clean, including the forecourt, store, and restrooms
- Restocking shelves and coolers with merchandise to monitor inventory levels and set up promotional displays
- Troubleshooting for fuel pumps and other equipment
- Working collaboratively with other staff members and management to ensure smooth operation and positive customer feedback
Machine Operator
Glanbia
Aurora, IL
01.2017 - 03.2020
- Performed safety inspections and be aware of all the safety points on the machines
- Be able to successfully perform setups on manufacturing machines assigned to
- Collaborated with team members to troubleshoot problems and optimize machine performance
- Optimized machine settings based on product requirements to achieve desired results efficiently
- Implemented safety protocols and followed all company policies to maintain a safe working environment
- Identified opportunities for process improvement and suggested solutions to enhance productivity or reduce waste
Instructor
Portillo's Corporation
Batavia, IL
01.2009 - 12.2016
- Conducted hands-on training sessions in areas such as food preparation, customer service, health and safety, and point-of-sale operations
- Monitored and assessed employee performance during and after training to identify areas for improvement and provide additional support as needed
- Collaborated with management to identify training needs and develop customized training plans to address specific skills gaps
- Fostered a positive and engaging learning environment that encouraged teamwork, professional growth, and high morale among staff
- Lead and motivate team members
- Effectively delegate tasks as that is the key to meeting our overall goal of providing quality food and service to our guests
Education
High school diploma - General Studies and Medical Training
Waubonsee Community College
Aurora, IL12.2010
Skills
- Organized and pays attention to detail
- Training & Development
- RF Scanner
- SAP
- Warehouse Experience
- Time management
- Cash register
- Leadership
- Shipping & Receiving
- Assembly
- Excels at working on a team
- Manufacturing Experience
- Materials handling
Timeline
Customer Service Representative
Circle K
03.2024 - Current
Machine Operator
Glanbia
01.2017 - 03.2020
Instructor
Portillo's Corporation
01.2009 - 12.2016
High school diploma - General Studies and Medical Training
Waubonsee Community College
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