KARI MYRES
Converse,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
CROSSING GUARD
San Antonio Police Department
- Current
- Places school signs in street before school is open and after school hours, Help pedestrians safely cross the street Model appropriate behavior in occasionally stressful situations Keeps accurate count of children crossing in the morning and in the afternoon
- Notifies police headquarters of hazards and pedestrian accidents in their vicinity
- Clears crosswalks of rocks, glass, cans, and other items in order to prevent injuries to children.
FABRIC DESIGNER & ARTIST |GRAPHIC DESIGN | CUSTOMER SERVICE (100% REMOTE)
Karimyresart.com, Art-Love-Soul.com, R.U.M.A.S. Fabric Designs
05.2005 - Current
- Handle all financial and marketing aspects of business Source Environmentally Friendly production for various products Quality control of product lines Finding appropriate Legal assistance when needed Currently seeking various capital avenues for expansion.
RELIEF ASSISTANT MANAGER
Quik Trip
- 08.2023
- Fill in for regular days off for other managers Audit money every shift Delegate tasks for clerks Check people out on register Gas competitions & price changes Making sure store is clean and up to QT standards Fill out order for inventory and supplies Check in vendors & new inventory Put out new inventory on floor Rotate perishable food items by dates Write off old & expired food items
INBOUND CUSTOMER SERVICE REPRESENTATIVE (100% REMOTE)
Alorica Call Center
08.2020 - 08.2021
- Consistently work to achieve 100% quality and 100% customer satisfaction and meet handle time, lead transfer ratio, and first call resolution goals Answer customer questions via phone calmly, resolve and de-escalate any issues adhering to company policies, standards of care, and procedures to guide customer interactions, and escalate calls to supervisor when necessary Build rapport with customers, identify their needs, and use expertise to provide services and solutions to their questions ensuring high satisfaction, growth, and business retention Track call-related information for reporting and update/maintain customer information Promptly respond to requests for assistance Provide feedback reports on call issues related to downtime and/or training issues Provide counsel, guidance, and suggestions through product and service education Maintain and track accurate data using multiple computer platforms
SUBSTITUTE TEACHER | Daycare |Child Development |Customer Service
Country Home Learning Center
12.2019 - 04.2020
- Established positive relationships with parents and completed communication reports Assisted in the care, instruction, and development of 15 children per classroom from 6 weeks to 13 years old Established ground rules for appropriate behavior Potty training and diaper changing
HOME SCHOOL & SPECIAL EDUCATION TEACHER | Child Development
Private Residence
- 09.2019
- Communicated and coordinated with various nurse plans to support special needs child Delivered daily lesson plans by following state guidelines adapting teaching strategies to accommodate diverse student needs and learning styles Researched, planned, organized, and designed individual courses of study and curriculum for each learner’s educational goals Implemented state-mandated testing and conducted assessments of student progress using checklists, rubrics, testing tools, and student work accurately documenting results to adjust student learning as needed
Skills
- Welcoming guests
- Paperwork Processing
- Greeting guests
- Information Security
- Consultative Sales
- Complaint resolution
Technology
Microsoft Office (MS) Word, Excel, Salesforce, Citrix, Azure VPN, Microsoft Teams, Able to quickly learn new technology and tools
Timeline
INBOUND CUSTOMER SERVICE REPRESENTATIVE (100% REMOTE)
Alorica Call Center
08.2020 - 08.2021
SUBSTITUTE TEACHER | Daycare |Child Development |Customer Service
Country Home Learning Center
12.2019 - 04.2020
FABRIC DESIGNER & ARTIST |GRAPHIC DESIGN | CUSTOMER SERVICE (100% REMOTE)
Karimyresart.com, Art-Love-Soul.com, R.U.M.A.S. Fabric Designs
05.2005 - Current
CROSSING GUARD
San Antonio Police Department
- Current
RELIEF ASSISTANT MANAGER
Quik Trip
- 08.2023
HOME SCHOOL & SPECIAL EDUCATION TEACHER | Child Development
Private Residence
- 09.2019
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