Kari Norton
Rochester,NY
Summary
Dedicated Patient Access professional with extensive experience in managing patient registration processes and ensuring HIPAA compliance. Expertise in appointment scheduling and effective delegation contributes to improved patient satisfaction and operational success.
Overview
11
11
years of professional experience
Work History
Patient Access Team Lead
Rochester Regional Health System
Rochester, NY
06.2023 - Current
- Led patient access team to enhance registration processes and improve patient experiences.
- Mentored staff on best practices for insurance verification and eligibility checks.
- Collaborated with clinical teams to streamline appointment scheduling and reduce wait times.
- Analyzed patient access data to identify trends and implement workflow improvements.
- Streamlined patient registration process by implementing efficient workflows and reducing wait times.
- Assisted patients with navigating financial assistance programs, helping them secure funding for medical services when needed.
- Managed staff schedules effectively, balancing workloads while ensuring proper coverage during peak hours, resulting in better patient experiences.
- Served as liaison between the Patient Access team and other departments, fostering positive relationships and effective communication.
- Managed a team of Patient Access Specialists, ensuring proper training and adherence to policies and procedures.
- Optimized appointment scheduling processes, maximizing daily capacity while minimizing wait times for patients.
- Collaborated with clinical staff to ensure accurate scheduling and coordination of patient appointments.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Delivered support to medical staff in completion of patient paperwork.
Access Associate
Rochester Regional Health System
Rochester, NY
07.2015 - 06.2023
- Managed patient access processes ensuring compliance with organizational protocols.
- Coordinated scheduling and registration for various medical services across departments.
- Trained new staff on electronic health record (EHR) systems and patient interaction procedures.
- Streamlined appointment scheduling workflows, improving overall efficiency of access operations.
Education
High School Diploma -
Nazareth Academy
Rochester, NYSkills
- HIPAA compliance
- Effective delegation
- Patient registration
- Appointment scheduling
- Multitasking and organization
- Verbal and written communication
- Phone and email etiquette
- EMR
- Punctual and hardworking
- Attention to detail
- Time management
- Customer service
Timeline
Patient Access Team Lead
Rochester Regional Health System
06.2023 - Current
Access Associate
Rochester Regional Health System
07.2015 - 06.2023
High School Diploma -
Nazareth Academy