Kari Peterson
Waseca,MN
Summary
Dedicated receptionist with strong organization and multitasking skills. Known for enhancing guest relations and streamlining front desk operations to improve efficiency and customer satisfaction.
Overview
40
40
years of professional experience
Work History
Receptionist
Elm Homes
Waseca, MN
08.2025 - 07.2026
- Managed front desk operations, ensuring efficient guest check-in and appointment scheduling.
- Developed positive relationships with clients, fostering a welcoming atmosphere at Elm Homes.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Handled assignments independently with good judgement and critical thinking skills.
Job Coach Then Went to Lead Job Coach
Elm Homes
Waseca, MN
06.2018 - 08.2025
- Monitored client progress and provided ongoing support, adjusting coaching approaches based on individual challenges.
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Kept detailed records of individual histories, scores, and documents.
- Provided coaching and mentoring to employees.
Vocational Training Specialist
Brown Printing Company
Waseca, MN
08.1993 - 03.2018
- Trained new employees on equipment operation and safety protocols.
- Prepared finished books for shipping by wrapping or packing books and stacking boxes on pallets.
- Checked all finished products to detect and correct uneven paper edges and dimensional errors.
- Increased productivity levels by training new employees on bindery processes and techniques, allowing them to contribute more quickly to the team''s efforts.
- Maintained clean and organized workspaces, adhering to safety guidelines and reducing potential hazards in the bindery area.
- Developed strong relationships with coworkers, fostering a positive team environment that encouraged collaboration and support.
Dry Cleaner and Front Desk
One Hour Martinizing
Eagan, MN
05.1986 - 07.1993
- Operated dry cleaning machinery to ensure quality fabric care and cleanliness.
- Maintained inventory of cleaning supplies and chemicals for efficient operations.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Trained new staff on equipment operation and safety protocols to enhance team performance.
- Implemented process improvements that reduced turnaround time for orders significantly.
Education
High School Diploma -
Rosemount High School
Rosemount, MN1993
Skills
- Organization skills
- Time management
- Greeting and seating clients
- File management
- Reception desk management
- Multitasking and prioritization
- Customer service
- Punctual and reliable
- Courteous and professional
Timeline
Receptionist
Elm Homes
08.2025 - 07.2026
Job Coach Then Went to Lead Job Coach
Elm Homes
06.2018 - 08.2025
Vocational Training Specialist
Brown Printing Company
08.1993 - 03.2018
Dry Cleaner and Front Desk
One Hour Martinizing
05.1986 - 07.1993
High School Diploma -
Rosemount High School