Summary
Overview
Work History
Education
Skills
I love BOWLING
Timeline
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Kari Pullara

Tampa,FL

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Cigar City Brewing. Skilled in customer service and problem-solving, adept at creating efficient systems for guest management and team collaboration. Achieved significant improvements in service delivery and customer experience, leveraging critical thinking and multitasking abilities.

Overview

27
27
years of professional experience

Work History

Host

Cigar City Brewing
12.2023 - Current
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Call Center Representative

Pin Chasers-Midtown
04.2019 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Responded to customer calls and emails to answer questions about products and services.

Customer Service Representative

Woodie's Wash Shack
05.2023 - 09.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Cashier

Walmart
02.2009 - 08.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Infants and Preschoolers and Older Kids

Daycare & Preschool
02.2006 - 08.2008
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Developed strong relationships with parents through regular communication about their child''s progress and needs.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.

Birthday Party Host

Pin Chasers-Veterans
04.1997 - 02.1999
  • Ensured a memorable event for clients by creating personalized and themed party environments.
  • Enhanced guest experiences by organizing and executing engaging birthday party activities.
  • Maintained high standards of cleanliness and safety within the party area, contributing to positive client reviews and recommendations.
  • Protected young guests by monitoring activities and maintaining strong perimeter for activities.

Education

High School Diploma -

Pepin Academy
Tampa, FL

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Support
  • Data Entry
  • Customer Satisfaction
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management
  • Time Management
  • Child Safety
  • Cleaning and sanitation
  • Lesson Planning

I love BOWLING

i HAVE BEEN BOWLING SINCE I WAS 5. I ACTUALLY WORK FOR THE BOWLING ALLEY I GREW UP IN. 

Timeline

Host

Cigar City Brewing
12.2023 - Current

Customer Service Representative

Woodie's Wash Shack
05.2023 - 09.2023

Call Center Representative

Pin Chasers-Midtown
04.2019 - Current

Cashier

Walmart
02.2009 - 08.2013

Infants and Preschoolers and Older Kids

Daycare & Preschool
02.2006 - 08.2008

Birthday Party Host

Pin Chasers-Veterans
04.1997 - 02.1999

High School Diploma -

Pepin Academy

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Kari Pullara