Skilled problem solver with a passion for learning and strong communication abilities. Ready to contribute to team success and achieve positive results. Excited to tackle new challenges and drive organizational goals with dedication and enthusiasm. Thrives in dynamic environments to make a meaningful impact.
Overview
22
22
years of professional experience
Work History
Emergency Communications Specialist
Jeffcom 911
Golden, CO
05.2023 - Current
Coordinated emergency response efforts among multiple agencies to ensure swift assistance.
Operated advanced communications systems to relay critical information efficiently.
Managed high-stress situations while prioritizing calls based on urgency and severity.
Trained new dispatchers on protocols, procedures, and effective communication techniques.
Monitored radio communications for updates, ensuring real-time situational awareness for responders.
Relief Veterinary Technician
Kari Ruder
Denver, CO
02.2020 - 05.2023
Assisted in diagnostic procedures including radiography and laboratory tests, enhancing patient care accuracy.
Monitored vital signs during surgical procedures, contributing to patient safety and effective anesthesia management.
Educated pet owners on proper care techniques and post-operative instructions, improving client satisfaction and compliance.
Collaborated with veterinarians to develop treatment plans based on individual animal needs, streamlining workflow efficiency.
Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
Relief Veterinary Technician
Veterinary System Services
09.2017 - 02.2020
Completing shifts at Emergency and General Practice clinics as needed
Veterinary Technician
Washington Park Veterinary Clinic
08.2015 - 08.2017
Responsible for checking in, obtaining vitals and patient history on all appointments.
Performed treatments, collected blood samples, ran all in house bloodwork, took digital radiographs, filled prescriptions, entered all charges into Cornerstone.
Ran anesthesia on surgical procedures and dental cleanings.
Cleaned and polished teeth, took dental radiographs.
Responsible for general client education regarding heartworm and other disease prevention.
ER Veterinary Technician
Animal Critical Care and Emergency Services
Lakewood, CO
07.2015 - 08.2015
Responsible for checking in and evaluating all incoming patients and transfers
Entered all patient data into Cornerstone, compiled estimates, collected all payments from clients
Closed books and batched out credit cards, balanced and reconciled accounts using Cornerstone, made nightly cash deposits.
Ensured that all controlled drugs were logged correctly and matched the computer
Collected and ran in house lab work, took digital radiographs, assisted in surgery, ran anesthesia, obtained urinalysis by cystocentesis with ultrasound guidance, placed intravenous catheters, performed all scheduled treatments, administered all drugs as ordered by the doctors.
Swing Shift ER Veterinary Technician
Colorado Veterinary Specialist and Animal ER
Littleton, CO
01.2014 - 07.2014
Responsible for emergency triage of all patients
Checked patients in, compiled estimates, and discharged ER patients using Avimark system
Ran in house lab work, took digital radiographs, assisted in surgery, ran anesthesia, obtained urinalysis by cystocentesis with ultrasound guidance, performed all scheduled treatments of hospitalized patients and medical boarders.
Performed callbacks to check on all patients seen and documented all calls
Fielded incoming phone calls and gave owner education as needed.
Emergency Overnight Veterinary Technician
VCA Alameda East Veterinary Hospital
Denver, CO
09.2013 - 01.2014
Responsible for emergency triage of incoming patients
Ran in house lab work, took digital radiographs, filled prescriptions, admitted and discharged all patients after hours.
Performed hourly rounds, treatments and TPRs as necessary on all ICU patients.
Internship
VCA Alameda East Veterinary Hospital
Denver, CO
07.2013 - 09.2013
Rotations in Triage, ICU, Emergency room, radiology, lab, general practice, specialty, surgery, physical therapy, and dentistry.
Assisted in all day to day activities in each of above departments.
Pharmacy and Kennel Technician
VCA Alameda East Veterinary Hospital
Denver, CO
05.2012 - 09.2013
Responsible for properly entering and dispensing all prescriptions by the veterinarians.
Record and log all controlled substances for DEA and hospital records.
Educate clients on potential side effects and proper administration of all medications, fluids, etc.
Care for all animals in the large and small dog, cat, and exotic wards including any daily treatments needed.
Document all care given and any changes or concerns on each patient daily record accurately.
Organize and stock all food orders for clients, and the hospital.
Student Trainee
Bel-Rea Institute of Animal Technology
Denver, CO
09.2011 - 09.2013
Surgery and Billing Coordinator
High Country Health Care Ob/Gyn
Frisco, CO
01.2008 - 07.2010
Scheduled and coordinated all surgeries and procedures for the doctors in a 4 doctor clinic.
Entered and billed out all appointments, procedures, surgeries, and deliveries for the entire clinic.
Resolved any billing and coding errors as well as patient complaints regarding their accounts.
911 Telecommunicator
Summit County Government
Frisco, CO
03.2003 - 01.2008
Answered all incoming radio, telephone, and computer generated calls of both an emergent and non-emergent nature.
Ascertained the nature of each situation and appropriately dispatched all necessary personnel and equipment according to jurisdiction and specific standard operating procedures.
Operated a CBI terminal requesting and reacting to interagency data on a crime information center network.
Obtained criminal and driver histories, entered warrants etc. and maintained strict confidentiality on all information relating to same.
Performed Emergency Medical Dispatch functions, relaying information to callers to provide immediate medical assistance
Education
Associate of Applied Science - Veterinary Technology
Bel-Rea Institute of Animal Technology
Denver, CO
09.2013
Bachelor of Arts and Science - Sociology and psychology major
Western Michigan University
Kalamazoo, MI
01.2000
Skills
Call prioritization
Stress tolerance
Incident documentation
Teamwork and collaboration
Problem-solving
Prioritizing situations
Attention to detail
Listening skills
Multitasking Abilities
Coaching and mentoring
Emergency medical dispatch (EMD)
Communications training officer (CTO)
Timeline
Emergency Communications Specialist
Jeffcom 911
05.2023 - Current
Relief Veterinary Technician
Kari Ruder
02.2020 - 05.2023
Relief Veterinary Technician
Veterinary System Services
09.2017 - 02.2020
Veterinary Technician
Washington Park Veterinary Clinic
08.2015 - 08.2017
ER Veterinary Technician
Animal Critical Care and Emergency Services
07.2015 - 08.2015
Swing Shift ER Veterinary Technician
Colorado Veterinary Specialist and Animal ER
01.2014 - 07.2014
Emergency Overnight Veterinary Technician
VCA Alameda East Veterinary Hospital
09.2013 - 01.2014
Internship
VCA Alameda East Veterinary Hospital
07.2013 - 09.2013
Pharmacy and Kennel Technician
VCA Alameda East Veterinary Hospital
05.2012 - 09.2013
Student Trainee
Bel-Rea Institute of Animal Technology
09.2011 - 09.2013
Surgery and Billing Coordinator
High Country Health Care Ob/Gyn
01.2008 - 07.2010
911 Telecommunicator
Summit County Government
03.2003 - 01.2008
Bachelor of Arts and Science - Sociology and psychology major
Western Michigan University
Associate of Applied Science - Veterinary Technology
Emergency Communications Specialist at State of Maine, Department of Public SafetyEmergency Communications Specialist at State of Maine, Department of Public Safety
Emergency Communications Specialist at Savannah River Nuclear Solutions LLC.Emergency Communications Specialist at Savannah River Nuclear Solutions LLC.