Kari Tran
Bothell,WA
Overview
7
7
years of professional experience
Work History
Solutions Specialist
Verizon Wireless
Seattle, WA
03.2020 - Current
- Contributed to exceeding store sales goals and performance metrics by fostering effective teamwork, leading to consistent recognition as a top performer in territory sales rankings.
- Demonstrated leadership by mentoring new sales associates, sharing best practices, and fostering a positive team environment.
- Implemented a structured customer feedback system to monitor and enhance client satisfaction levels.
- Established and maintained valuable customer relationships, resulting in increased sales and customer loyalty.
Sales Representative
T-Mobile
Seattle, WA
09.2017 - 12.2019
- Conducted proactive follow-up with customers post-sale to ensure satisfaction and to explore opportunities for additional products and services.
- Utilized CRM systems to maintain accurate records of customer interactions, preferences, and sales metrics, facilitating targeted marketing campaigns and personalized customer service strategies.
- Actively participated in store promotional events and community outreach programs, enhancing brand visibility and fostering positive relationships within the local community.
Education
BBA - Business Administration
University of Washington
Bothell, WA03-2023
Skills
Skills:
- CRM Software
- Public Speaking
- Market Research Analysis
Certifications
- Six Sigma White Belt
- Microsoft Office Suite
- Google Analytics
- Digital marketing
Accomplishments
- Verizon Winner Circle 2023
Leadership Experience
Coordinator, Peer Tutoring Program
- Created and managed a peer tutoring program at University of Washington Bothell, overseeing a team of 5 student tutors.
- Coordinated training workshops for tutors, focusing on effective tutoring techniques and fostering a supportive learning environment.
- Collaborated with teachers and school administrators to promote the program, resulting in a 40% increase in student participation over two semesters.
Languages
Vietnamese
Native/ Bilingual
Timeline
Solutions Specialist
Verizon Wireless
03.2020 - Current
Sales Representative
T-Mobile
09.2017 - 12.2019
BBA - Business Administration
University of Washington
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