Kari Wainwright
Reynolds,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Ferrell Gas
08.2022 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided product information to customers, enhancing their understanding of services offered.
- Collaborated with team members to streamline service processes and improve response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted the service coordinator during a new hire transition. This role included creating proposals for new installs, communicating with customers by emails, texts and calls to schedule appointments, assisting district managers by entering orders as needed, entering 811 tickets and creating/updating appointments in Team Up.
Administrative Assistant
Montessori Joy Learning Center
04.2017 - 06.2022
- Coordinated daily administrative operations to enhance workflow efficiency.
- Managed scheduling and communications for staff and parents, ensuring effective collaboration.
- Developed and maintained filing systems for student records, improving accessibility and organization.
- Trained new administrative staff on office protocols and best practices to ensure consistency.
Secretary
The Auto Shop
01.2016 - 04.2017
- Managed daily correspondence and communication with clients and vendors.
- Coordinated scheduling for appointments, service requests, and staff meetings.
- Assisted in preparing reports on inventory levels and service performance.
Education
Taylor County High School
Butler, GASkills
- Critical thinking
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint handling
- Payment processing
- Professional telephone demeanor
- Scheduling
- Documentation
- Prioritization
Timeline
Customer Service Representative
Ferrell Gas
08.2022 - Current
Administrative Assistant
Montessori Joy Learning Center
04.2017 - 06.2022
Secretary
The Auto Shop
01.2016 - 04.2017
Taylor County High School