Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kari Burroughs

Hendersonville,NC

Summary

Dynamic professional with extensive client support experience excelling in clear communication and HIPAA compliance. Proven ability to enhance operational efficiency and foster strong client relationships, ensuring seamless coordination of care. Recognized for streamlining processes and promoting collaboration among healthcare teams to improve patient satisfaction.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Income Maintenance Caseworker

Henderson County DSS
10.2023 - 08.2025
  • Increased staff collaboration by participating in team meetings, sharing best practices, and supporting colleagues with challenging cases.
  • Promoted positive relationships with community partners by maintaining professional communication at all times during referrals or service coordination efforts.
  • Assisted clients with completing complex forms and applications, ensuring accuracy and completeness of required information.
  • Determined if applicants met eligibility for public assistance programs.
  • Made referrals to appropriate services.
  • Operated computer and imaging equipment to retrieve and enter data into electronic case records.

Retina Surgery Coordinator

Carolina Ophthalmology P.A.
04.2021 - 10.2023
  • Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
  • Collaborated with surgical team members to maintain a well-organized and efficient operating room environment.
  • Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
  • Assisted in the development of standardized protocols for surgery coordination, improving overall efficiency across multiple departments.
  • Coordinated with facilities to set up surgeries for Retina Surgeries.

Administrative Assistant

Arden Woods Retirement Community
01.2021 - 04.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Medical Assistant

Carolina Mountain Gastroenterology
04.2019 - 12.2020
  • Performed medical records management, including filing, organizing and scanning documents.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Medical Assistant

Asheville Cardiology Associates
01.2017 - 04.2019
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.

Medical Assistant/Triage Specialist

Southeastern Sports Medicine
01.2016 - 01.2017
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.

Medical Assistant/Endoscopy Technician

Carolina Mountain Gastroenterology
01.2011 - 12.2016
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.

Education

Associate of Applied Science - Paralegal Studies

Olean Business Institute
Olean
05-1994

Skills

  • Client support
  • Client relations experience
  • Experience in HIPAA compliance
  • Clear and concise communication

Certification

CCMA - Certified Clinical Medical Assistant

Timeline

Income Maintenance Caseworker

Henderson County DSS
10.2023 - 08.2025

Retina Surgery Coordinator

Carolina Ophthalmology P.A.
04.2021 - 10.2023

Administrative Assistant

Arden Woods Retirement Community
01.2021 - 04.2021

Medical Assistant

Carolina Mountain Gastroenterology
04.2019 - 12.2020

Medical Assistant

Asheville Cardiology Associates
01.2017 - 04.2019

Medical Assistant/Triage Specialist

Southeastern Sports Medicine
01.2016 - 01.2017

Medical Assistant/Endoscopy Technician

Carolina Mountain Gastroenterology
01.2011 - 12.2016

Associate of Applied Science - Paralegal Studies

Olean Business Institute

Similar Profiles

CREATE PROFILE