Karie Grott
Michigan City,IN
Summary
While working at Four Winds Casino for almost 9 years, I received perfect secret shopper scores and multiple accommodations from supervisors for excellent customer service. After a maternity leave I am ready to get back into the workforce. Although I enjoyed the casino, I am looking forward to returning to the factory/manufacturing field due to the fixed schedule it provides. My strong work ethic makes me an ideal candidate for this position. Thank you for your consideration.
Overview
12
12
years of professional experience
Work History
Bartender/Server
Four Winds Casino Resort
06.2012 - 03.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Worked private work parties, tribal events, and weddings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Factory Worker
Temp Agency
01.2009 - 01.2010
- Carefully packaged finished products and prepared for shipment. -American Licorice Factory
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Used equipment properly to avoid workplace hazards or injuries. -Chicago Faucet
- Met production targets and tight deadlines by collaborating closely with team members.
- Maintained organized work area by cleaning and removing hazards. -Magazine Factory
- Inspected materials before assembly to verify compliance of quality control standards.
Education
General
Michigan City High School
Michigan City, INAssociate Degree In Nursing-unfinished -
Purdue University - North Central
Westville, INSkills
- Suggestive Selling
- Menu Memorization
- ABC standards
- Health codes compliance
- Inventory
- Cash Register Operation
- Highly reliable
- Customer service expertise
- Professional Appearance
- New Hire Training
Accomplishments
Dynamic and customer-focused, I excelled as a Bartender/Server at Four Winds Casino Resort, mastering menu memorization and suggestive selling. I boosted sales through upselling and built loyalty with exceptional service. Skilled in ABC standards and health codes compliance, I also trained new hires, showcasing my reliability and dedication to professional excellence.
Timeline
Bartender/Server
Four Winds Casino Resort
06.2012 - 03.2021
Factory Worker
Temp Agency
01.2009 - 01.2010
General
Michigan City High School
Associate Degree In Nursing-unfinished -
Purdue University - North Central
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