Karim Allam
Woodbridge,VA
Summary
Seasoned Account Client Success Manager with a proven track record at Pro Branding LLC, excelling in client onboarding and business analytics. Demonstrated ability to enhance customer satisfaction and drive revenue generation. Skilled in leveraging marketing tools and troubleshooting to achieve over 100% client satisfaction, showcasing exceptional problem-solving and strategic planning abilities.
Overview
5
5
years of professional experience
Work History
Account Client Success Manager
Pro Branding LLC
Woodbridge, VA
01.2017 - 01.2020
Front Desk Customer Service & Fitness Attendant
WTS International
Alexandria, VA
03.2015 - 06.2018
- Maintained cleanliness of fitness facility to ensure welcoming environment for all members
- Provided excellent customer service by addressing member inquiries and concerns promptly
Customer Success Manager Intern
Big Swift Kick
Alexandria, VA
01.2016 - 06.2016
- Assisted customers with onboarding and product setup to foster successful adoption and usage
- Delivered exceptional user experiences by consistently exceeding customer expectations in problem-solving efforts
- Utilized customer feedback to inform changes and improvements to customer success plans
- Focused on increasing brand awareness and increasing site traffic and phone calls
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings
- Worked to please the client and achieve 100% client satisfaction
- Successfully served as a marketing consultant for 15 local businesses providing marketing support, business development strategies, and digital services
- Successfully improved the user experience and design for 20 client websites
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients
Customer Success Manager
Rite Way Shipping, Inc.
Fairfax, VA
Education
Bachelor of Arts - Communication, Public Relations, Business Administration
George Mason University
Fairfax, VASkills
- Performance goals
- Revenue generation
- Marketing tools
- Client onboarding
- Troubleshooting
- Business analytics
Timeline
Account Client Success Manager
Pro Branding LLC
01.2017 - 01.2020
Customer Success Manager Intern
Big Swift Kick
01.2016 - 06.2016
Front Desk Customer Service & Fitness Attendant
WTS International
03.2015 - 06.2018
Customer Success Manager
Rite Way Shipping, Inc.
Bachelor of Arts - Communication, Public Relations, Business Administration
George Mason University
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