Summary
Overview
Work History
Education
Skills
Certification
Personal product Research
Languages
Timeline
Generic

Karim El Yaman

Derry,New Hampshire

Summary

Attentive Customer Service Representative with 3 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player. Self-assured professional skilled in interpersonal communications and offering background in customer service. Problem-solver with great personality. Brings excellent client engagement skills as Customer Service Executive.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service

The Home Depot Inc
04.2021 - Current
  • Educated employees on register use, merchandising, and customer service.
  • Provided outstanding customer service.
  • Improved customer service ratings through Creating multiple physical adverts and product deals.
  • Assisted store manager in meeting standards for customer service and quality.

Education

Bachelor of Science - Biology

Southern New Hampshire University
Hooksett, NH
04.2025

Skills

  • Remote Office Availability
  • Report Preparation
  • CRM Software
  • Recordkeeping strengths
  • Multi-Line Phone Systems
  • Business Development
  • Up-selling abilities
  • Money handling abilities

Certification

  • Licensed Forklift Operator - June 2022

Personal product Research

A long research study was done on some energy drinks specifically Powerade, the study analyzed all of the chemicals present in the sports drink and a description of the affects that the chemicals have in the drink. Hypothesis’ were made considering the deduction of specific and the effect it would have on the outcome of the drink. 

Languages

Arabic
Native or Bilingual

Timeline

Customer Service

The Home Depot Inc
04.2021 - Current

Bachelor of Science - Biology

Southern New Hampshire University

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Karim El Yaman