Karim Nashed
Annapolis,Md
Summary
Experienced Sales Manager with 3 years in Retail, including partial ownership. Demonstrates expertise in team leadership, customer relationship management, and driving sales performance within the retail industry. Successfully optimized merchandising strategies and achieved success in inventory management, resulting in increased sales and profitability. Known for creating an engaging store atmosphere that promotes a positive customer experience for long-term loyalty. Skilled in business management, strategic planning, and team leadership, utilizing comprehensive business acumen to drive growth and operational efficiency. Proven track record of effective problem-solving and decision-making in dynamic environments. Committed to industry compliance and dedicated to delivering exceptional results.
Overview
3
3
years of professional experience
Work History
Part Owner /Retail Sales Manager
Smoke and Vape Shop [ BTW.INC ]
06.2021 - Current
- Oversee daily operations for a high-traffic smoke shop, managing a team of 6 employees to ensure sales targets are consistently met
- Develop and implement sales strategies, increasing overall revenue by 45%
- Maintain optimal stock levels by managing inventory, vendor orders, and product displays to minimize shrinkage and maximize profitability
- Train and mentor staff on product knowledge, upselling techniques, and customer service standards, resulting in a 60% improvement in team performance
- Ensure compliance with local, state, and federal regulations for tobacco and related products, including ID verification and age restrictions
- Foster positive customer relationships through personalized service and expert recommendations, achieving a 38% increase in repeat business.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Provided exceptional customer service, securing repeat clients and generating positive word-of-mouth referrals for the business.
- Negotiated favorable contracts with vendors and suppliers, reducing overall expenses without compromising on quality.
- Built a loyal clientele base through personalized attention to client needs and consistently delivering outstanding results on every project undertaken.
- Managed a diverse team of professionals, fostering a collaborative environment that led to increased productivity and employee satisfaction.
Education
Aviation Management -
University of Maryland Eastern Shore
Anne Arundel Community College
Faculty of Fine Arts Alexandria University
Huda Shaarawy High School
William Floyd High School
Long Island, New YorkSkills
- Retail Sales Management
- Inventory Control & Merchandising
- Customer Service & Client Retention
- Team Leadership & Training
- Revenue Growth & Sales Strategy
- Vendor & Supplier Relations
- Regulatory Compliance (Tobacco/Cannabis Laws)
- Point of Sale (POS) Systems
- Market Trend Analysis
- Conflict Resolution
- Product Knowledge
- Client Relationship Management
Background
Raised between Egypt and the United States, I had the privilege of being raised by my parents. After my dad passed away, I moved in 2015 to live with my aunt and uncle, who are citizens residing in New York and Maryland.
Timeline
Part Owner /Retail Sales Manager
Smoke and Vape Shop [ BTW.INC ]
06.2021 - Current
Anne Arundel Community College
Faculty of Fine Arts Alexandria University
Huda Shaarawy High School
William Floyd High School
Aviation Management -
University of Maryland Eastern Shore
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