Karime Galvan
Los Fresnos
Summary
Results-driven professional with a background in sales and customer relations. Proven ability to offer tailored solutions and support, enhancing client satisfaction and loyalty. Dedicated professional with strong customer service and conflict resolution skills. Committed to enhancing customer experiences and building lasting relationships.
Overview
4
4
years of professional experience
Work History
Personal Shopper
HEB Grocery Store
Brownsville
07.2024 - Current
- Coordinated with store staff to ensure product availability and freshness.
- Maintained cleanliness and orderliness in the shopping area for a pleasant experience.
- Resolved customer inquiries regarding products and store policies efficiently.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Greeted customers and answered product or service questions.
- Suggested comparable products to replace out-of-stock items.
Sales Associate
Cavender's Boot City
Brownsville
01.2023 - 02.2024
- Assisted customers in product selection and provided recommendations.
- Maintained a clean and organized sales floor for optimal customer experience.
- Handled customer inquiries and resolved issues effectively and professionally.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Worked with fellow sales team members to achieve group targets.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Pre-Need Funeral Sales Representative
Funeraria Del Angel Buena Vista
Brownsville
05.2023 - 09.2023
- Assisted families with funeral arrangements and service planning.
- Provided compassionate support to clients during difficult times.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Maintained accurate records of all sales and prospecting activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
Daycare Assistant
Star Students Learning Center
Los Fresnos
05.2022 - 12.2022
- Maintained a clean and safe learning environment for all students.
- Assisted teachers in preparing educational materials and classroom activities.
- Supervised children during playtime and ensured a safe environment.
- Communicated with parents about children's progress and daily activities.
- Monitored children's behavior, promoting positive interactions among peers.
- Managed crafts and other hands-on activities to engage kids and promote development.
- Enhanced academic, social and emotional learning with use of structured playtime and unstructured free play.
Education
Associate of Arts - Psychology
Texas Southmost College
Brownsville, TX05-2026
Skills
- Customer service
- Conflict resolution
- Team collaboration
- Emotional intelligence
- Sales techniques
- Classroom management
- Communication skills
- Planning and organization
- Customer relations
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Personal Shopper
HEB Grocery Store
07.2024 - Current
Pre-Need Funeral Sales Representative
Funeraria Del Angel Buena Vista
05.2023 - 09.2023
Sales Associate
Cavender's Boot City
01.2023 - 02.2024
Daycare Assistant
Star Students Learning Center
05.2022 - 12.2022
Associate of Arts - Psychology
Texas Southmost College