Karime Ortiz
Summary
Shift lead with a strong focus on team building and operational efficiency, enhancing service quality and customer satisfaction. With 6 years of experience in leadership roles, excels in time management, conflict resolution, and fostering a collaborative environment. Passionate about continuous improvement and committed to optimizing staff coverage and training to ensure consistent service excellence.
Overview
6
6
years of professional experience
Work History
Cashier
Sizzler Restaurant
08.2018 - 05.2019
- Processed customer transactions efficiently, ensuring accuracy and enhancing overall customer satisfaction.
- Assisted team members during peak hours, fostering a collaborative environment and improving service speed.
- Maintained a clean and organized checkout area, contributing to a positive shopping experience and compliance with health standards.
- Promoted daily specials to customers, resulting in increased sales and heightened customer engagement.
- Tracked inventory levels and reported discrepancies, enabling timely restocking and minimizing product shortages.
- Mentored new cashiers on best practices, fostering a welcoming atmosphere that boosted team morale and service efficiency.
Busser/Server/Bartender
Blue Iguana
06.2019 - 02.2022
- Collaborated with kitchen staff to ensure timely service, enhancing customer satisfaction and streamlining dining experiences.
- Managed table turnover efficiently, contributing to increased revenue and a noticeably improved guest experience.
- Provided exceptional customer service, fostering a welcoming atmosphere and encouraging repeat visits.
- Maintained cleanliness and organization of dining areas, ensuring compliance with health regulations and enhancing overall ambiance.
- Implemented a new inventory tracking system for bar supplies, reducing waste and improving stock management.
Front of the House Lead
Even Stevens Sandwiches
05.2022 - 01.2023
- Coordinated team schedules and training sessions, fostering a supportive environment that improved staff retention and morale.
- Analyzed customer feedback trends to refine service strategies, leading to marked gains in repeat patronage and loyalty.
- Maintained accurate inventory records and executed daily reconciliations, ensuring compliance with corporate standards and reducing waste.
- Streamlined front-of-house operations, improving service efficiency and reducing wait times, which significantly boosted customer satisfaction.
Shift Lead
Texas Roadhouse
02.2023 - 04.2024
- Completed store opening and closing procedures and balanced tills.
- Cultivated a positive team environment, enhancing staff morale and promoting collaborative service during peak hours.
- Streamlined shift operations, improving service efficiency and achieving noticeable gains in customer satisfaction ratings.
- Monitored inventory levels and adjusted supply orders, ensuring optimal stock availability and minimizing waste.
- Implemented a new scheduling system to optimize staff coverage, resulting in smoother operations and improved guest experiences.
- Led training sessions for new staff, fostering skill development and ensuring consistent service quality across the team.
Education
Accounting
Salt Lake Community College
Salt Lake City, UTHigh School Diploma -
Woods Cross Highschool
Woods Cross, UT06-2018
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Problem solving
- Leadership
- Performance evaluation
- Customer loyalty
- Upselling techniques
- Strategic planning
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Lead
Texas Roadhouse
02.2023 - 04.2024
Front of the House Lead
Even Stevens Sandwiches
05.2022 - 01.2023
Busser/Server/Bartender
Blue Iguana
06.2019 - 02.2022
Cashier
Sizzler Restaurant
08.2018 - 05.2019
Accounting
Salt Lake Community College
High School Diploma -
Woods Cross Highschool
Similar Profiles
Savhanah RiosSavhanah Rios
Shift Leader/ Seasonal at Sizzler RestaurantShift Leader/ Seasonal at Sizzler Restaurant
Sergio PerezSergio Perez
Lead Line Cook at Sizzler RestaurantLead Line Cook at Sizzler Restaurant
Harleigh HinksHarleigh Hinks
Cashier at Sizzler RestaurantCashier at Sizzler Restaurant
Donald DeCarlo IIIDonald DeCarlo III
Cashier at Kroger MarkertplaceCashier at Kroger Markertplace
Makaylen TillisMakaylen Tillis
Cashier at Dairy Queen Grill & ChillCashier at Dairy Queen Grill & Chill