Karin McGuire

• Answered phone calls and redirected them to appropriate staff members.
• Maintained accurate records of customer interactions and transactions.
• Resolved customer complaints or answered customers' questions.
• Organized and maintained reception area, including ordering office supplies.
• Set up service appointments

Supervisor : Francene Lagasi , Service Manager

• Implemented patient treatment plans as established by licensed occupational therapists in support of patient goals.
• Provided proper ambulation support to patients in need of mobility assistance.
• Documented assessments, treatment goals and patient's progress using standardized note writing format.
• Evaluated patients' rehabilitative needs, developed treatment plans and goals and delivered appropriate therapy.
• Taught patients to care for and use adaptive equipment.
• Treated patients using established treatment plan under supervision of occupational therapists.
• Partnered with rehabilitation team to develop programming addressing capabilities of each patient.
• Implemented post-discharge plans and outpatient care plans.
• Collaborated with other healthcare professionals including physical therapists, occupational therapists, speech-language pathologists, and physicians to ensure best practice standards are met.
• Facilitated group discussions related to safety awareness topics such as fire prevention or bicycle helmet use.
• Demonstrated appropriate use of adaptive equipment such as wheelchairs, walkers, canes, braces. to maximize function levels.

• Ran group activities for mental health day treatment facility
• Demonstrate the ability to grade tasks for group members
• Plan, select and implement intervention effectively with clients and families to continue at home interventions

• Developed goals and objectives with measurable outcomes for each student's individual plan of care.
• Participated in interdisciplinary team meetings to develop comprehensive treatment plans for each student.
• Educated family members about community resources available for individuals with disabilities or special needs.
• Treated patients using established treatment plan under supervision of occupational therapists.
• Encouraged positive behavior change through verbal praise or reinforcement techniques when working one-on-one with a student.
• Promoted independence in activities of daily living by suggesting adaptions to activities.

• Investigated and analyzed client complaints to identify and resolve issues.
• Maintained a neat reception area by organizing materials and tidying up furniture.
• Managed company database and ensured the accuracy of contact information.
• Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
• Kept updated records of office expenses and costs, assisting with budget tracking.
• Scheduled and confirmed appointments and meetings for management team.
• Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
• Maintained an organized filing system of confidential client information in accordance with company policy.

• Answered phones to transfer calls or relay messages to staff.
• Monitored office supplies inventory and placed orders when necessary.
• Organized and maintained filing systems for customer records.
• Scheduled appointments for patients and coordinated transportation services when necessary.
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• Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.