Summary
Overview
Work History
Education
Skills
Timeline
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Karin M. Compton

Columbus

Summary

Dedicated professional with over 10 years of management and customer service experience in the hospitality industry, including sales, product recommendations, and team leadership. Skilled in handling regulated products (similar to alcohol service in bartending), compliance, and point-of-sale systems. Seeking a role in cannabis sales and customer service to leverage strong interpersonal skills and operational expertise in a dynamic retail environment.

Overview

37
37
years of professional experience

Work History

Manager / Bartender / Customer Service

Hales Ales + Kitchen
07.2014 - 09.2024
  • Managed daily operations, including staff scheduling, hiring, and training to maintain high service standards
  • Provided outstanding customer service in a fast-paced environment, handling inquiries, resolving issues, and building loyal customer relationships
  • Bartended and drove sales by educating customers on products, making personalized recommendations, and managing transactions with POS systems like Micros and Toast
  • Ensured compliance with regulations for age-restricted sales, inventory tracking, and security protocols, skills directly applicable to cannabis retail

Claims Processor / Front Desk Coordinator

American Commerce Insurance Co.
04.1987 - 05.2012
  • Processed claims and maintained accurate records, emphasizing attention to detail and compliance with industry standards
  • Operated switchboard and coordinated front desk activities, managing high-volume customer interactions and multitasking efficiently
  • Conducted security checks and handled sensitive information, building transferable skills in regulatory adherence and customer-facing roles

Education

High School Diploma - Dentistry Program

Paul C. Hayes Tech School
01.1983

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Westland High School
01.1983

Skills

  • Exceptional customer service and sales, with a focus on building rapport, recommending products based on customer needs, and ensuring satisfaction
  • Team player and leader: Hiring, scheduling, and managing staff to optimize operations
  • Friendly and approachable demeanor with strong people skills
  • Proficient in point-of-sale (POS) and management software, including IBM, Micros, Toast
  • Experience in regulated industries: Compliance, record keeping, security checks, and handling age-restricted sales (transferable to cannabis retail requirements)
  • Bartending expertise: Product knowledge, inventory management, and upselling techniques

Timeline

Manager / Bartender / Customer Service

Hales Ales + Kitchen
07.2014 - 09.2024

Claims Processor / Front Desk Coordinator

American Commerce Insurance Co.
04.1987 - 05.2012

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Westland High School

High School Diploma - Dentistry Program

Paul C. Hayes Tech School

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