KARIN REED
Bellefonte,PA
Summary
Organized Front Desk Patient Coordinator with experience in patient scheduling, data entry, and insurance verification. Possess strong communication skills for interacting with patients, medical professionals, and insurance companies. Skilled in multitasking while maintaining attention to detail and confidentiality. Notable impact made by improving office workflow efficiency in previous role.
Overview
20
20
years of professional experience
1991
1991
years of post-secondary education
1
1
Certification
Work History
Front Desk Patient Coordinator
University Dental Care
State College, Pennsylvania
07.2024 - Current
- Greeted patients and visitors with a warm, professional demeanor.
- Scheduled appointments using dental practice management software efficiently.
- Managed patient records to ensure accuracy and confidentiality compliance.
- Coordinated insurance verification and processing for patient claims.
- Assisted patients with inquiries about treatments and services provided.
- Maintained clean and organized front desk area for optimal workflow.
- Handled phone calls, directing inquiries to appropriate departments promptly.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Answered incoming calls in a professional manner, routing them to the appropriate department or personnel when necessary.
- Resolved customer service inquiries in a timely manner while adhering to established policies and procedures.
- Managed multiple tasks simultaneously while providing excellent customer service at all times.
- Prepared charts for upcoming appointments and retrieved charts for current visits.
- Performed basic administrative duties such as copying documents, faxing forms and preparing letters.
- Provided assistance to patients with questions regarding their accounts or bills.
- Verified insurance coverage prior to scheduled appointments, informing patients of any out-of-pocket expenses that may be incurred during their visit.
- Attended staff meetings regularly to discuss new initiatives or changes in policy and procedures.
- Processed payments from patients via cash, check or credit card transactions.
- Entered patient data into computer systems using accurate coding techniques.
- Assisted with patient check-in, verifying insurance information and collecting co-pays.
- Ensured HIPAA compliance by protecting patient privacy rights through proper handling of confidential information.
- Checked insurance benefits, received payments and provided receipts.
- Managed front office operations including ordering supplies and maintaining inventory levels.
- Completed new guest enrollment paperwork and set up accounts in computer system.
- Tracked no-show rates on a weekly basis and communicated findings with clinical staff members.
- Maintained an organized filing system of patient records, both electronically and hard copy.
- Greeted patients and visitors upon arrival, ensuring they were made to feel welcome.
- Scheduled evaluations and procedures for patients.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Demonstrated flexibility during changes to patient care practice.
Lead Front Desk Coordinator
Mountain Family Dental
State College, Pa
01.2006 - 01.2015
- Managed daily front desk operations and ensured smooth patient flow.
- Coordinated scheduling for multiple dental providers and maintained appointment accuracy.
- Supervised front desk staff and provided training on customer service protocols.
- Applied insurance payments to proper accounts working off EOB.
- HIPPA compliance
- Assisted with billing inquiries and processed payments accurately at the front desk.
- Prepared detailed reports outlining daily activity logs from the front desk operations.
- Trained new front desk coordinators on proper procedures for handling customer requests.
Education
Bellefonte Area High School
Bellefonte, PaSkills
- Dental practice management
- Insurance verification
- Patient record management
- Appointment scheduling
- Medical terminology
- HIPPA compliance
- CPR Certified
- Billing and New patient coordinator
Certification
- CPR Certified
- Medical Terminology completion course
Timeline
Front Desk Patient Coordinator
University Dental Care
07.2024 - Current
Lead Front Desk Coordinator
Mountain Family Dental
01.2006 - 01.2015
Bellefonte Area High School