Tabitha Cross
Kingsport,TN
Summary
Dedicated Front Desk Associate with a strong focus on customer service, appointment scheduling, and front desk operations. Proven ability to enhance patient experiences through effective communication and attention to detail.
Overview
23
23
years of professional experience
Work History
Lead Front Desk Associate
Healing Hands Dental
Bristol, TN
06.2024 - 07.2026
- Welcomed guests warmly upon arrival to create a positive first impression upon arrival and provided excellent customer service.
- Managed front desk operations to enhance patient experience and efficiency.
- Scheduled appointments utilizing dental practice management software for optimal resource allocation.
- Collaborated with dental team to ensure smooth patient flow during visits.
- Handled patient inquiries, providing accurate information regarding services offered.
- Collected patient information and verified insurance details accurately.
- Executed payment transactions accurately to ensure customer satisfaction and provided customers with receipts and proper bills and change.
- Maintained cleanliness and organization of the reception area consistently.
- Recorded guest comments or complaints and escalated to management for immediate resolution.
- Responded to incoming phone calls to assist customers efficiently, booked appointments and responded to inquiries from customers.
- Trained newly hired employees on front desk procedures and business operations.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Responded to customer complaints, collaboratively troubleshooting to devise solutions.
- Worked with various departments to streamline operations.
- Performed nightly audit of cash register drawers to verify accuracy of funds on hand.
- Maintained daily records of all transactions, including payments and cancellations.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
- Drafted guest invoices and posted charges to individual accounts.
- Scheduled appointments efficiently using practice management software.
- Managed patient records with attention to confidentiality and accuracy.
- Answered phone calls promptly, addressing inquiries and concerns effectively.
- Coordinated with dental staff to streamline daily operations and patient flow.
- Maintained cleanliness and organization of the front desk area consistently.
- Provided information on dental services to educate patients thoroughly.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Updated guest profiles in computer system as necessary following any changes or modifications made during reservation process.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
Caretaker for Hospice Patient
Kenneth Perry
Kingsport, Tennessee
03.2023 - 03.2024
- Assisted resident with daily activities and personal care needs.
- Maintained cleanliness and organization in living spaces and common areas.
- Communicated effectively with resident and family members regarding care plans.
- Monitored health conditions and reported changes to healthcare professionals.
- Managed inventory of supplies and ensured timely replenishment as needed.
Dental Front Office Receptionist
Johnson City Pediatrics
Johnson City, Tennessee
06.2021 - 03.2023
- Verified patient insurance information and processed necessary paperwork accurately.
- Maintained organized patient records using electronic health record systems effectively.
- Handled incoming calls and addressed inquiries with professionalism and care.
- Verified patient information to ensure accuracy of records.
- Answered phone calls, scheduled appointments and verified patient insurance coverage.
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
- Maintained inventory of office supplies and ordered new materials when needed.
Helping Hands/Health and Safety Trainer
Dollywood Theme Park
Pigeon Forge, Tennessee
06.2020 - 06.2021
- Monitored safety protocols to ensure guest and staff well-being throughout the park.
- Supported staff training initiatives to enhance service quality and efficiency.
- Engaged in team meetings to discuss operational improvements and guest satisfaction strategies.
- Provided compassionate assistance to clients in need of help.
Sales/Brace Fitter
Orthomed Bracing Company
Hattiesburg, Mississippi
01.2017 - 04.2020
- Managed scheduling for all bracing fittings
- Staying in constant contact with Billers, Doctors, and Patients
- Recording accurate log for payments and all orders
- Maintaining quality customer service for patients and the doctors
Dental Assistant/ Hygiene Coordinator
Baker and Graham Denistry
Hattiesburg, Mississippi
03.2003 - 03.2016
- Assisted dentists during procedures to ensure patient comfort and efficiency.
- Prepared examination rooms for patient visits and ensured cleanliness standards.
- Managed patient records using dental software for accurate documentation.
- Educated patients on oral hygiene practices and post-treatment care.
- Scheduled appointments and coordinated patient flow in the office.
- Communicated effectively with patients to address concerns and answer questions.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Took digital X-rays of teeth using radiographic equipment.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Kept accurate records of dental treatments provided for each patient's visit.
- Created and fit dental appliances for patients. adjusting as necessary.
Education
Associate of Arts - Psychology
East Mississippi College
Scooba05-1991
Clinical Child Psychology
University of Southern Mississippi
Hattiesburg, MSSkills
- Dental practice management
- Appointment scheduling
- Patient flow management
- Front desk operations
- Scheduling coordination
- Cash handling
- Patient information collection
- Customer service
- Training and onboarding
- Effective communication
- Attention to detail
- Professional relationship building
Timeline
Lead Front Desk Associate
Healing Hands Dental
06.2024 - 07.2026
Caretaker for Hospice Patient
Kenneth Perry
03.2023 - 03.2024
Dental Front Office Receptionist
Johnson City Pediatrics
06.2021 - 03.2023
Helping Hands/Health and Safety Trainer
Dollywood Theme Park
06.2020 - 06.2021
Sales/Brace Fitter
Orthomed Bracing Company
01.2017 - 04.2020
Dental Assistant/ Hygiene Coordinator
Baker and Graham Denistry
03.2003 - 03.2016
Associate of Arts - Psychology
East Mississippi College
Clinical Child Psychology
University of Southern Mississippi