Karin R. Hall
Pleasant Grove
Summary
To build a career in the industry I highly esteem the most.
Overview
23
23
years of professional experience
8026
8026
years of post-secondary education
Work History
Temporary Work Property Management
BG Multifamily Staffing
09.2019 - Current
Night Auditor/Front Desk Clerk
HILTON
03.2017 - Current
- Responsible for overseeing the auditing, posting, and balancing of daily financial transactions to support the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
- Performing the following tasks to the highest standards:
- Daily work informs and train team members, monitors, observe and assist in evaluating team members performance.
- Audit, post and balance daily cashiers’ work for outlets including, but limited to, outlets in rooms and food beverage.
- Ensure the credit system reconciles to daily transaction lists.
Census Field Manager
Department of Commerce
03.2019 - 08.2019
- Directly supervise approximately 15 Census Field Supervisors, and approximately 5 office support clerks.
- Provide group and individual training; monitor daily assignments; and provide advice and guidance to subordinate staff.
- Maintain effective public relations with the community within the office boundaries, such as the local news media, community leaders and organizations, and local government officials.
- Establish an effective working relationship with traditionally hard to enumerate populations or with specific populations indigenous to the area within the office boundaries, which incumbent is responsible for, including those with unique cultural community, religious, or other characteristics.
- Assure specific levels of quality and progress of field operations are being met through analysis of various computer-generated reports and observation.
- Review and analyze cost, quality, and progress reports to assure operations are conducted within prescribed time/allocations and quality and cost-efficient standards.
- Position requires 75% travel
Property Manager – 94 Units
Residential Niche
01.2015 - 02.2019
- Responsible for effectively managing, coordinating; staff members, activities and available resources in order to maximize the successful operation of the property.
- Worked with the Regional Manager, Director of Property Management concerning with company objectives, annual budget and corporate leadership in order to achieve property operating objectives and plans.
- Initiate and manage all core business processes, including leasing, client relations, marketing, maintenance, budgeting, accounts receivable, accounts payable, vendor relations, selection and recruitment and team development.
- Prepared weekly marketing plan for property
- Lowered delinquents by $30,000.00 by making contact with resident
- Research current market studies and plans as result increase occupancy
Accounts Manager
QUALITY FLOOR CARE
11.2012 - 04.2016
- Review new contract and contract renewals for existing clients.
- Communicate the client's goals and represent the client's interests to the team.
- Approve change orders and invoices, and I am responsible for payment collections.
- Effectively communicate with customers through email, phone and mail correspondence.
- Responsible for all client communications and reports to the owner
- Manage 15 team members
- Motivate and empower my team members daily
- Conduct weekly staff to ensure owner goal are met
- Return all customer calls with 24 hours; daily average 50 calls
Phone Banker II
WELLS FARGO BANK, NA
04.2014 - 04.2015
- Financial institution's telephone banking facility routes internal and external customer to telephone bankers for the highest quality service.
- Report all fraudulent transaction made to client’s accounts.
- Responsible for processing payments, entering cash advances and balance transfers.
- Resolve customer concerns over the phone
- Offer products that meet customers’ ongoing financial needs
- Providing exceptional customer service to over 100 calls daily
- Use critically thinking, solve problems, and develop customer relationships
Area Manager Project Based (Affordable) Rural Development Section 515 Area Property Manager for Alabama Region
FICKLING & COMPANY
04.2012 - 04.2015
- Traveled between 4 properties approving leases, oversaw HUD recertifications; evaluate weekly current market conditions (surveys) and approve purchase orders for each property; coordinate resident activities and correspondence (monthly newsletters).
- Directly responsible 4 properties (451 units)
- Managed 8 (TES) and 5 temporary employees
- Was instrumental in helping the company with takeovers
- Abstained strong relationship with local housing authorities, state and local agencies
- Obtain bids and manage capital improvement projects according to company guidelines and budget
- Proposed weekly specials; base of local market as result of that bring up occupancy by 25% with six months
- Increased properties revenue by cost saving measure (i.e.) install timer on lights in utility room by 45% percent
- Provided customer service to residents resolving issues that may occur and during transition ensuring maintenance.
- Supervised market surveys and provided weekly reports to RPM, VIP, and Owners –occupancy, delinquents, and status prevented maintenance program
- Conducted human resources functions: recruiting, interviewing, performance reviews, salary reviews, explanation of benefits, new hire orientation, terminations
Front Associate
IHG-CANDLEWOOD SUITES
09.2013 - 06.2014
- Greet and register guests and provide room assignments accommodating special requests whenever possible.
- Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures as required by company policy.
- Receive and count stock items, and record data manually or using computers.
- Have knowledge of hotel property, hotel staff, and hotel services with hours of operations; room locations, types of rooms and room selling strategies; hotel rates and discounts and how to handle each; and hotel credit and check cashing policies and procedures.
- Provide the highest quality of service to the customer at all times.
- Receive and transmit mail, phone, and written messages for guests.
- Utilize proper cash handling procedures in accordance with company policies.
- Handle guest check-ins and checkouts efficiently and in a friendly and professional manner.
- Ensure that all cash, check and miscellaneous departments are in balance at the end of each shift.
- Be very knowledgeable of the Brand loyalty programs and their benefits and current promotions being offered.
- Have working knowledge of reservations and procedures, take reservations, and know cancellation procedures.
- Keep Housekeeping informed of any special requests, late checkouts and special need areas in the hotel.
- Answer inquiries pertaining to hotel services, shopping, dining entertainment and travel directions.
Property Manager-136 Units LIHTC
SUMMIT HOUSING PARTNERS, LLC
02.2008 - 04.2011
- Responsible for all accounting, financial planning, marketing, community social events; oversaw timely completion of all TIC’s performed and pasted all annual housing inspections.
- Responsible for all HAP, and LIHTC Programs for the property.
- Partnered with city, and state, to help implement supplementary income to the property to improve quality of living for community through after school tutoring programs and free summer food service program
- Managed 3 team members
- Eliminated delinquent rent and increased occupancy
- Increased yearly revenue by 45% by reviewing contracts
- Trash service- Reviewed proposals and negotiated bids
- Landscape service- developed free landscape service for property
- Decreased quarterly budget 10% by thinking outside the box
- Land Use- The signage on property generated income
Property Business Manager - 664 Units
MILES PROPERTIES, INC
12.2006 - 02.2008
- This 3.5-million-dollar rehab Apartment Community was targeted to be completed in nine months. This rehab was completed two months prior to the target date.
- Was responsible for all rent collections, bank deposits, accounts payable, reconciled and entered all data into Yardi.
- Approved all leases, renewals and performed evictions to according to state regulations.
- Promoted and marketed my properties within the budget guidelines by entering an acting local civic organization.
- Mentored my staff on company policies, procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other regulation pertaining to multi-family housing
- Managed 10 team members
- Won least number of evictions for the quarter
- Won 2nd Place for best marketing plan in the Region
- Won highest bad debt collected for the Alabama Region
- Hosted Renewal Parties, resident functions, and leasing promotions
- All Alabama properties sold
Property Assistant Manager -321 Units
HARBOR GROUP MANAGEMENT COMPANY
04.2003 - 11.2006
- Approved leases, renewals, and negotiating bids for property management agreements with vendors.
- Manage all maintenance requests on MRI System.
- Evaluate income, expenses, and rate of return for property.
- Track the daily cost for day to day operating in apartment turns.
- Responsible for marketing and evaluating rental markets in order to build a great community.
- Responsible for all accounting fees, security deposits, and rent collection.
- Provide support to property manager in tenant complaints and conflicts among tenants.
- Managed 6 team members
- Won highest closing rate for the quarter
- Won highest bad debt collected for the year
- Assisted in the transition and sell of all 5 Alabama Properties
Education
Grace Hill
Low Income Housing Tax Credit Program - SAHMA
RealtySouth Real Estate Institute
High School -
Garywood Christian High School
Bachelor - Organizational Management
Talladega College
Building Science & Accounting -
Jefferson State College
Section 42 - Online Training with Elizabeth Moreland
American Banking Institute
Skills
- Yardi Classic
- Yardi Voyager
- Blue Moon
- MRI Software
- Onesite
- OPS
- Ulti-Pro
- LRO
- Level One
- People Soft
- ADP
- Microsoft Office
Volunteer Employment
- Habitat for Humanity
- Feed the Children Organization
- Bethesda Family Life Center, 1721 Dennison Drive, Birmingham, Alabama, 35211, (205) 323-9081
- R.E.S.P.E.C.T. Organization, 1327 Dennison Avenue, South West, Birmingham, Alabama, 35211, (205) 322-2644
- Volunteer Lawyers Program /Birmingham Bar Association, 2021 2nd Avenue, North, Birmingham, Alabama, 35203, (205) 250-5198
Part Time Employment
- HILTON, Night Auditor/Front Desk Clerk, 03/2017, Presently, Responsible for overseeing the auditing, posting, and balancing of daily financial transactions.
- IHG-CANDLEWOOD SUITES, Front Associate, 09/2013, 06/2014, Greet and register guests and provide room assignments., Post room charges, food & beverage charges.
Timeline
Temporary Work Property Management
BG Multifamily Staffing
09.2019 - Current
Census Field Manager
Department of Commerce
03.2019 - 08.2019
Night Auditor/Front Desk Clerk
HILTON
03.2017 - Current
Property Manager – 94 Units
Residential Niche
01.2015 - 02.2019
Phone Banker II
WELLS FARGO BANK, NA
04.2014 - 04.2015
Front Associate
IHG-CANDLEWOOD SUITES
09.2013 - 06.2014
Accounts Manager
QUALITY FLOOR CARE
11.2012 - 04.2016
Area Manager Project Based (Affordable) Rural Development Section 515 Area Property Manager for Alabama Region
FICKLING & COMPANY
04.2012 - 04.2015
Property Manager-136 Units LIHTC
SUMMIT HOUSING PARTNERS, LLC
02.2008 - 04.2011
Property Business Manager - 664 Units
MILES PROPERTIES, INC
12.2006 - 02.2008
Property Assistant Manager -321 Units
HARBOR GROUP MANAGEMENT COMPANY
04.2003 - 11.2006
Grace Hill
Low Income Housing Tax Credit Program - SAHMA
RealtySouth Real Estate Institute
High School -
Garywood Christian High School
Bachelor - Organizational Management
Talladega College
Building Science & Accounting -
Jefferson State College
Section 42 - Online Training with Elizabeth Moreland
American Banking Institute