Karina Alfaro
Milwaukee
Summary
Experienced in territory management and equipped with sales expertise. Adept at handling incoming customer inquiries efficiently. Honed skills in vetting contacts to identify potential sales opportunities. Possess a strong ability to forecast sales and analyze market trends by diligently tracking, modeling, and reporting on valuable market and customer data.
Overview
6
6
years of professional experience
Work History
Territory Sales Manager
Crane 1
07.2024 - Current
- Develop sales forecasts based on market research and previous year’s performance data.
- Present market insights to senior management to support business planning and resource allocation.
- Implement targeted sales initiatives for increased market penetration and brand visibility.
- Promote knowledge sharing among team members, resulting in elevated sales techniques.
- Fostered relationships through consistent interaction with new leads and existing clientele.
Sales Support Specialist
Konecranes
04.2020 - Current
- Quote high volumes of SP22R (Inspection Repairs) and SP25 (Parts) opportunities and collaborate with service branches
• Research parts pricing with internal resources and external vendors
• Maintain effective and efficient communication with Inside & Outside Sale Representatives to generate detailed quotes within 48-hour time frame
• Hire, train, and develop onboarding program for new employees
• Provide sales support to both distributors and consumers via email, online chat, and phone support
• Translate Spanish quotes to English for LATAM region
• Used coordination and planning skills to achieve results according to schedule
• Completed paperwork, recognizing discrepancies, and promptly addressing them for resolution
• Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
Bilingual Youth Development Program Coordinator
UW Madison
06.2019 - 03.2020
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments
- Organized and managed program development from conception through successful execution
- Gathered and organized printed materials required for program participation
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones
- Designed program implementation and maintenance plan
- Prepared monthly reports on participation trends for upper management
- Developed and organized routine and special programming by factoring in slot timing, demographics, and other important parameters
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors
- Entered data in Excel and handled database maintenance
- Tracked department course registrations and class lists via Excel software.
Education
Global Business - Business
Waukesha County Technical College
Pewaukee, WISkills
- Customer Relationship Management
- Complaint resolution
- Sales Techniques
- Teamwork and Collaboration
- Territory management
Languages
Spanish
Native or Bilingual
Timeline
Territory Sales Manager
Crane 1
07.2024 - Current
Sales Support Specialist
Konecranes
04.2020 - Current
Bilingual Youth Development Program Coordinator
UW Madison
06.2019 - 03.2020
Global Business - Business
Waukesha County Technical College
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