Karina Alfaro

Milwaukee

Summary

Experienced in territory management and equipped with sales expertise. Adept at handling incoming customer inquiries efficiently. Honed skills in vetting contacts to identify potential sales opportunities. Possess a strong ability to forecast sales and analyze market trends by diligently tracking, modeling, and reporting on valuable market and customer data.

Overview

years of professional experience

Work History

Territory Sales Manager

Crane 1

07.2024 - Current

Develop sales forecasts based on market research and previous year’s performance data.
Present market insights to senior management to support business planning and resource allocation.
Implement targeted sales initiatives for increased market penetration and brand visibility.
Promote knowledge sharing among team members, resulting in elevated sales techniques.
Fostered relationships through consistent interaction with new leads and existing clientele.

Sales Support Specialist

Konecranes

04.2020 - Current

Quote high volumes of SP22R (Inspection Repairs) and SP25 (Parts) opportunities and collaborate with service branches
• Research parts pricing with internal resources and external vendors
• Maintain effective and efficient communication with Inside & Outside Sale Representatives to generate detailed quotes within 48-hour time frame
• Hire, train, and develop onboarding program for new employees
• Provide sales support to both distributors and consumers via email, online chat, and phone support
• Translate Spanish quotes to English for LATAM region
• Used coordination and planning skills to achieve results according to schedule
• Completed paperwork, recognizing discrepancies, and promptly addressing them for resolution
• Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.

Bilingual Youth Development Program Coordinator

UW Madison

06.2019 - 03.2020

Orchestrated smooth and efficient program development by collaborating cross-functionally across departments
Organized and managed program development from conception through successful execution
Gathered and organized printed materials required for program participation
Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones
Designed program implementation and maintenance plan
Prepared monthly reports on participation trends for upper management
Developed and organized routine and special programming by factoring in slot timing, demographics, and other important parameters
Addressed and resolved technical, financial, and operational concerns by working with team members and directors
Entered data in Excel and handled database maintenance
Tracked department course registrations and class lists via Excel software.

Education

Global Business - Business

Waukesha County Technical College

Pewaukee, WI

Skills

Customer Relationship Management
Complaint resolution
Sales Techniques

Teamwork and Collaboration
Territory management

Languages

Spanish

Native or Bilingual

Timeline