Karina Alvarez
Melissa,TX
Summary
Results-driven shift supervisor experienced in leading teams to deliver exceptional customer service. Adept at training, inventory controls, and implementing procedures that improve operational efficiency and foster a positive work culture as well as being able to work in a fast paced enviornment.
Overview
7
7
years of professional experience
Work History
Barista Shift Supervisor
Starbucks
Melissa, TX
06.2022 - Current
- Supervised daily operations ensuring high-quality beverage preparation and customer service.
- Trained and mentored new baristas on company standards and efficient workflow practices.
- Managed inventory levels, placing orders to maintain stock of supplies and ingredients.
- Implemented procedures to enhance speed of service during peak hours, improving customer satisfaction.
- Resolved customer inquiries and complaints promptly to foster positive experiences at the store.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Increased employee retention rates by recognizing individual achievements and fostering a supportive work culture where team members felt valued.
Cashier
Sugar Babes Donut Shop
McKinney, TX
04.2020 - 05.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accurate cash handling and reconciliation.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on operational procedures and customer interaction best practices.
Dental Cleaner
Haight Family Dentistry
Melissa, TX
01.2020 - 05.2020
- Maintained sterilization protocols for dental instruments and equipment.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Ensured cleanliness and sanitation in assigned areas to meet health and safety standards.
Retail Worker
Tuesday Morning
McKinney, TX
10.2019 - 12.2019
- Enhanced store organization by implementing efficient visual merchandising strategies.
- Streamlined checkout processes, reducing wait times for customers during peak hours.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
High School Diploma -
Melissa High School
Melissa, TXSkills
- Product upselling
- Staff motivation
- Adaptability to change
- Order processing efficiency
- Sales promotion
- Team collaboration
- Inventory controls
- Customer service
- Production and time sequencing
Languages
Spanish
Native or Bilingual
Timeline
Barista Shift Supervisor
Starbucks
06.2022 - Current
Cashier
Sugar Babes Donut Shop
04.2020 - 05.2022
Dental Cleaner
Haight Family Dentistry
01.2020 - 05.2020
Retail Worker
Tuesday Morning
10.2019 - 12.2019
High School Diploma -
Melissa High School