Aryah Mort
Gillette
Summary
Offering strong interpersonal skills and passion for creating high-quality coffee experiences, ready to learn and develop within this dynamic environment. Brings understanding of customer service excellence and effective communication, ensuring smooth daily operations and customer satisfaction. Ready to use and develop organizational skills and team leadership abilities in shift supervisor role.
Overview
3
3
years of professional experience
Work History
Barista Shift Supervisor
Starbucks
Gillette, WY
09.2022 - Current
- Supervised daily operations of coffee preparation and customer service activities.
- Trained new baristas on company standards and beverage preparation techniques.
- Managed inventory levels, ensuring timely restocking of supplies and equipment maintenance.
- Implemented efficient workflow processes to enhance team productivity during peak hours.
- Monitored quality control for beverages, ensuring consistency with brand standards.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
Waitress Supervisor
Alan's Country Cafe
Port Orchard, WA
08.2023 - 10.2023
- Supervised daily operations and staff performance to ensure high-quality service.
- Trained and mentored new waitstaff on menu knowledge and customer service techniques.
- Implemented workflow improvements to enhance efficiency during peak hours.
- Coordinated staff schedules to optimize coverage and meet customer demands.
- Conducted regular performance evaluations, providing constructive feedback for improvement.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
Education
High School Diploma -
Peninsula High School
Gig Harbor, WASkills
- Barista training
- Cash handling accuracy
- Drink preparation speed
- Menu development
- Product upselling
- Latte art expertise
- Espresso machine operation
- Adaptability to change
- Supply ordering
- Food safety compliance
- POS system operation
- Customer service
- Cash handling
- Greeting and seating guests
Languages
sign language
Full Professional
Timeline
Waitress Supervisor
Alan's Country Cafe
08.2023 - 10.2023
Barista Shift Supervisor
Starbucks
09.2022 - Current
High School Diploma -
Peninsula High School