Karina Arias Cortes
Sacramento,CA
Summary
Dedicated professional with successful experience in fast-paced settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Office Assistant
Fast Action Pest Control
02.2023 - 06.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone & email to provide information.
- Maintained and updated office records, both digital and physical.
- Contacted generated leads and scheduled appointments.
- Dispatched technicians and inspectors.
- Input data into spreadsheets and databases.
Office Manager
Bright Home Energy Services
05.2022 - 02.2023
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Set appointments for the sales team and contacted generated leads.
- Created content for all the social media pages.
Marketing Assistant
777 Auto Glass
01.2022 - 05.2022
- Assisted call-in customers with questions and orders.
- Demonstrated willingness and interest in learning new tasks and skills.
- Contacted prospective customers through phone calls and emails to develop business.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Assisted with inventory count and ordering product.
Sales Representative
Boost Mobile
03.2021 - 01.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
District Manager
Metro By T-Mobile
05.2017 - 02.2020
- Supervised 3 locations to enforce high-quality standards of operation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Education
High School Diploma -
Elwood J. Keema High School
Sacramento, CA05.2017
Skills
- Fleet Dispatching
- 5 years sales experience
- 3 years management experience
- Bilingual in Spanish and English
- Spreadsheet Development
- Database and Client Management Systems
- Payment Distribution
- Social Media Oversight
- Customer Relations and Communications
- Schedule Management
- Microsoft Office
- Cash Drawer Management
Timeline
Office Assistant
Fast Action Pest Control
02.2023 - 06.2023
Office Manager
Bright Home Energy Services
05.2022 - 02.2023
Marketing Assistant
777 Auto Glass
01.2022 - 05.2022
Sales Representative
Boost Mobile
03.2021 - 01.2022
District Manager
Metro By T-Mobile
05.2017 - 02.2020
High School Diploma -
Elwood J. Keema High School
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